HomeMy WebLinkAboutACS ELIZABETH A. NEVILLE
TOWN CLERK
REGISTRAR OF VITAL STATISTICS
MARRIAGE OFFICER
RECORDS MANAGEMENT OFFICER
FREEDOM OF INFORMATION OFFICER
Town Hail, 53095 Main Road
P.O. Box 1179
Southold, New York 11971
Fax (631) 765-6145
Telephone (631) 765-1800
OFFICE OF THE TOWN CLERK
TOWN OF SOUTHOLD
THIS IS TO CERTIFY
ADOPTED AT A REGULAR
HELD ON JULY 6. 2000:
THAT THE FOLLOWING RESOLUTION WAS
MEETING OF THE SOOTHOLD TOWN BOARD
RESOLVED that the Town Board of the Town of Southold hereby authorizes and directs
· Supervisor Jean W. Cochran to execute a Software Service Agreement with ACS for the
Miscellaneous Accounts Receivable System, the Government Financial System and the
PAYMATE Payroll System, at an annual cost of $6,033.00 and chargeable to the Central Data
Processing budget; said agreement subject to the approval of the Town Attorney.
Southold Town Clerk
July 6. 2000
ATTACHMENT TO CERTIFICATE OF INSURANCE
FOR
AFFILIATED COMPUTER SERVICES, INC., ETAL
Schedule of Workers' Compensation/Excess Employers Indemnity Insurance
Revisions Effective May 17, 2000
Named Insured/ Policy # Policy Insurance Cod
Coverage Term Limits
Affiliated Computer WLR C428 3630 8 5-17-00/01 Pacific Employers
Services, Inc. ETAL All States except MA, Insurance Company
Workers' Compensation WI. Texas employees of Workers' Compensation -
/ Employers Liability BETAC; ASEC; ACS Statutory
Government Solutions Employers Liability:
(CDSI) are included for $1,000,000 each accident
coverage, all other Texas $1,000,000 disease-policy
employees are excluded, limit
$1,000,000 disease- each
employee
Affiliated Computer SCF C428 3634 5 5-17-00/01 Pacific Employers
Services, Inc. ETAL (MA, WI) Insurance Company
Workers' Compensation Workers' Compensation -
/ Employers Liability Statutory
Employers Liability:
$1,000,000 each accident
$1,000,000 disease-policy
limit
$1,000,000 disease- each
employee
Affiliated Computer Policy # MEI0002758 5-17-00/01 Mt. Hawley Insurance Co.
Services, Inc. ETAL All Texas Employees, $2,000,000 Each
Excess Employers except those of BETAC, Employee-BI
Indemnity ASEC; ACS Government $10,000,000 Per Accident
Solutions (CDSI) are - BI
excluded. $20,000,000 Aggregate -
BI
$1,000,000 Each
Employee and Aggregate
- Occupational Disease or
Cumulative Trauma
s\p&c~hall~acs~certatt6.doc As of 05-16-00
ACCOUNTING & FINANCE DEPT.
John A. Cushman, Town Comptroller
Telephone (631) 765-4333
Fax (631) 765-1366
E-mail: accounting@town.southold.ny.us
TOWN HALL ANNEX
Feather Hill, Building 10
620 Traveler Street
P.O. Box 1179
Southold, NY 11971-0959
TOWN~ OF SOUTHOLD
OFFICE OF THE SUPERVISOR
To: Betty Neville
1\ /
From: John Cushman ~L/
Date: June 21,2001
Re: ACS Software Support Agreement
Enclosed herewith please find an original ACS Software Support Agreement for your
files. Please note that I have sent a copy to ACS via facsimile.
cc: Mary Wilson
John Sepenoski
Page 1 o[ 1
SUPPORT PLUS TM
SOFTWARE SUPPORT AGREEMENT (SSA)
TOWN OF $OUTII_O_LD_. ~W~.K .....
CLIENT
This AGREEMENT is be[ween AFFILIATED COMPUTER SERVICES ~CS), and the s~g natory CLIENT, and cleaHy slates their mutual responsibilities and commitments.
This agreement is in effect for one year, in return for the elated fees and rates. It can be modified at any lime if both padies agree to the change in writing
SERVICES: ACS will provide the compuler consulti,g aed prograrnrn ng aery cee spec fled and defir'~:l entirely by this agreerr~nir These may include: consulting, training installation
assistance, modification or maintenance of software. '
WARRANTIESANDLIABIUTIES: ACS endeavors foprovidehighqualih/services A servcesa eprovtded byquallfiedstaff, properly suEervlsed, aedwillmeetlhespecifications
agreed to by beth parties. Those services performed by ACS and determined by AC S o be of ess hah professional quatily ere corrected w [hour charge Io the C LIE N T. Correc
may lake the form of: f ) changed documentation; 2) changed source or objec(cede; 3 procedures fe bypass the problem; or 4) additional support,
UNDERSTANDINGS: All services performed by ACS under this agreement will be paid by Ihe CLIENT according to the agreed fee structure and within 10 days aher [he dale of
ACS retains all proprietary rights to source programs, objec programs sub out nee, ayouts, formats, documen a on, and techniques that are prepared on behalf ol the CLIENT,
unless a specific exception is s~ated herein.
ACS will make its best effort to schedule and meet scheduled commitmenta In the order of priodly mosl important to Ihe CLIENT ACS takes into consideration [he CLIENT'S lime
schedule, the workload of its employees and disPdption or CLIENTS' schedules.
All enhancement distributions witi be prepared for installation at fbe currenl OS/400 Operating Sysiem version and release level as well as orte prior release level
This agreement, govemedbythelawsoftbeStafeof ~YeM/ YO~'k sheen eageemen be[weenlhepertJes. AwaverofanyparlofthisagreementislimRed~o
Ihal specific event a nd shall no waiver he en re agreement. Any notices reduirsd shall be ih wnllag and effective when depesifed in [he mail properly addressed with prepaid postage
This Supporl Flus Agreement will automatically renew on ils anniversary date with an annual price ncrease o no rm~ e than 8%, if ACS or the CLIENT elects no[ Io renew the
Agreement, the other party must be notified in writing at least 30 days prior to the anniversary date,
AFFILIATE,D, ~O~U. TEI~ SE.RVIC. E_S_(A(~) will p[ovlde the followln~l services ("SUPPORT PLUS" re ) In support of the applications listed for the listed annual fee:
un mi(au ~ral.lng at an AL;~ training fecih~y at regularly scheouled classes. The probiom analys s o ems brought to ACS in Waife Park
Hot-Line Telephone consultations. The d sbu on Of replacemenl libraries fo~ disaster recovery
The distribution of ACS standard application enhancements. User Group Meetings.
APPLICATIONS COVERED AND ANNUAL FEE FOR SUPPORT PLUSTM t
Applications
Mis~.ACco~_~_.R_~ceivable
Govt Ft~. ancial ,~lstem
_~ ~ayroI! ~y_~e~~E}
Annual Fee
---- 2, 863_.
TOTAL This Agreement:
Billing Preference: [~ Monthly ~] Annual
Term of Support Plus
ADDITIONAL SERVICES (Charged at ACS hourly
On-site visits.
Systems analysis, programming, program fasting, documentallon.
Dale enlry and file converstane.
Title: X
Date: X June 20, 2001
clio.t: To_w_n of $outhold
53095 Main RD
$outhold NY 11971-4642
'a LI [LSZO
'ON
Planning, status meettags, aed reasibildy studies
Hardware and software interlaces.
Application Specialist.
Phone~/: X---
Fax#:
(631) 765-433
(631) 765-1366
Affiliated Computers Services
2901 Third ST S PUB [4g
WaRe Park MN 06387-0948
Phone: 8001800-0t81
Fax: 320/257-1478
5 :[0
ELIZABETH A. NE%qLLE
TOWN CLERK
REGISTRAR OF VITAL STATISTICS
MARRIAGE OFFICER
RECORDS MANAGEMENT OFFICER
FREEDOM OF INFORMATION OFFICER
Town Hall, 53095 Main Road
P.O. Box 1179
Southold, New York 11971
Fax (631) 765-6145
Telephone (631) 765-1800
OFFICE OF THE TOWN CLERK
TOWN OF SOUTHOLD
THIS IS TO CERTIFY THAT THE FOLLOWING RESOLUTION NO. 419 OF 2001
WAS ADOPTED AT THE REGULAR MEETING OF THE SOUTHOLD TOWN BOARD
ON JUNE 5, 2001:
RESOLVED that the Town Board of the Town of Southold hereby authorizes and directs
Supervisor Cochran to execute a software support renewal agreement for one year with
ACS all in accordance with the Town Attorney.
Elizabeth A. Neville
Southold Town Clerk
A C S¸
TOWN OF SOUTHOLD, NEW YORK
PREPARED BY:
ACS ENTERPRISE SOLUTIONS, INC.
WAITE PARK, MINNESOTA
Received May-26-00 01:48pm from 64 * BRC
'MAY-28-O0 FBI 01:56 PM ACS INC FAX NO,
'* ; H~Y 19 '80 08:98~M $OUTHQLD TOWN HALL ~18 785 1823
64
page
P, 02
AGREEMENT
TIII$ AGReeMENT, made this day of May, 2000 between the TOWN OF
SOUTHOLD, a municipal cooor~tl0n of the state orNew York, bavin~ I~ office
and principal place of business at ~30~ Main ~ozd, Southold, N~ York 119~1,
hereina~er called the "Town" and Affiliated Computer Sealegs ("ACS") having its
o~ce and principal place of business, at 2901 Thl~ S~e2~ South, WaSte P~k,
Minn~ot~ 56337 her~ina~er call~ ~e "Contracto~.
WHEREAS, the Town of Southold did heretofore request and r~toive a proposal
from the Contractor to perform ail the work required for the implementation of the
upgrade and integration of thc Town of Southold's communieatiolt infrastructure
specifically includin~ the frame relay option set forth in
. . Addendum "B" of the "Retworkin~ Services Proposal" dated 4/26/00
on a town wide haslsJin tile amount of Three Hundred ThlCty-Five ThouSand
Doilar~ ($33~,000) and
WH]~BEA$, the Town of Southold accepted the proposal, terms and conditions of
the Contractor on the May 9, 2000
NOW, 1W~EREFORE, IT IS AGREED AS FOLLOWS:
1, The Contractor does hereby agree to perform all the work required as sat forth
in the "Network Services Proposal' dated April 26, ;2000 to be perforll~ed at the
Town of Southold Town Hall, Town Hall Annex, Police Department, Human
,Resource Center, Highway Department/Parks & DPW, Recreation Center,
Received May-26-00 01:48pm from 64 ~ BRC
MRY-26-O0 FRI 0I:57 PH RCS INC FRX NO,
N~¥ ~ ~ ~:20~ ~OUTHO~D TONH HR&~ 515 76.~ 1~
page
84 P, 03
Waste Mnnoaement, and the Scaveflser Waste PLant, in atcorchnee with the
plans, spRificatlons, terms sad conditions, ~ofltraetors] p~oposal and ~1
conditions set foflh in t~e document entitl~ "Town of ~u~old ~ew Yor~
specifically includin~ the frame relay
. · , t set ~ort 'n A~dendum "B" of the
~,~ S~,g~ ~r~,a~ ~,~ A~ ~, ~ ~ ~ ~m~ ~ "Networking
Services Proposal"
a~d mode pa~ o~thl~ ~ontrac~ dated 4/26/00
Z. The To~ do~ hereby a~rff m p~y the Contrtctor for the wor~ ~e to~ ~um of
to ~e Coflt~ctor for The upgrade amd inte~tJon of the ~mm~flication ~
infrsstructure ~n five phases as ]et ~flh in the dec.meat ~reaefd abo~
within thi~y (30) ~ys of the completion of c~h phate of fa(d work and the
Aee,ptan~ thereof by the Town.
3, Said work ~ work sch~ule phases ~all be ;ommenc~ ~pon mutual
a~re*ment of the pa~,
4. It is hereb~ understood and ai~ld by and be~ee= ~e parties beret0 ~at ~e
~ndf for performance of ~e work p~vided for h~ln ~e p~vidod h toMI by
the To~ of Souchold and ~at acco~Jn~y, the Con.actor does herebF a~ to
comply with all o~ the requirements ~ des;rib~ ~n the "To~ of Southol~ N~
York: ~e~srkin8 Se~ic~ Proposal" dattd April ~6. 2000,
S, The Con~czor sha~ J~u~ and maintain such insur~ee that will prozect ~
· o~ ~atms under the WorkerSs Compensation Ac~ ~ ~om claims for bodily
inju~, death or prope~ damage which may arise ~m ~e pefformanel 0f I~
~tces undfr this Ag~ment, iff limJ~ of S],00O,000 and $2,000,000 aHg~gate
liabJlitF for premises and produe~ Iiabill~, bodl~ i~u~, p~pe~ dama~
Received May-26-00 01:48pm from 64 ~ BRC
HAY-26-O0 FRI 0~:57 PM AOS INO FRX NO, 64
M~Y 19 '88 08:20AM S~VT~OLD TOWM H~LL ~18 ?¢$ 18~
P.4
page
P, 04
4
sules, clairn~, demands or ACtIOU~ ~Or afl~ J~U~ sustained or ~leled to
~ustained by any pa~ or pm~ea Jn ~nnection with the ~Heied ~qlisent
pe~ormance oF neCJs~t pe~orm~nce by ~e Cont~eto~ his employees
npnts or any subcontractor ~nd Jn ~se orany such action b~usbt a~lnst the
T~n, the Contractor shall tmme~nt~ ~b ch~ oF and de~efld We sime at
his own cost and expense, ~he Cont~c~ shall p~vids eompu~e~
progrtmmer'~ e~o~ And omissWns cov~le ~nd s~l p~vide comm~rc[s[ auto
lJabJll~ covernse, Zn addison, the ContFac~r will nnme
~d~o~al infuFed on ~y ~ppJl~abl6 pollci~ nnd shall p~yide oald c~ute of
the nbove requirgmen~ p~o~ to the commencement of woF~
Any p~posed change ord~ to the ~eopofal noted nbovG ~hall be In ~n~ and
sh~ll ~ot be ~t~e unt~ ~th ~e TOwn and the Cofl~ctor have a~ to ~Jd
chnnje nrde~ tn w~ting
· b~t 2S~ment and ~1 ~ermi An~ condt~ons~ and the infotcement ofoime sh~l
be ~ovemed b~ the law ind ~lntlons of the S~te of~ew
LY W~ W~OF, the pn~lff he.to have set thetF hands and suis the
day and year ~Fst above w~tten,
Town of $outhold
Je~ W. Cocl~r:~n, Supervisor
Received May-26-00 01:48pm from 64 ~ BRC
M~¥-28-00 FRI 01:57 PM ~OS INO FA× NO, 84
page
P, 05
5
At~flfiat~d Computer ~rv:e~l (AC-~)
JUL, 11. 2000 4:20PM LOCKTON NO. 9699 P, 3
ATTACHMENT TO CERTIFICATE OF INSURANCE
FOR
AFFILIATED COMPUTER SERVICES, INC., ETAL
Schedule of Workers' Compensation/Excess Employers Indemnity Insurance
P. evisions Effective May 17, 2000
~'lmed Insured/ Potic~ # Policy Insurance CoJ
Cover~e Term
Affiliated Computer ~R C428 2630 g 5-17~0/01 Pacific E~loyers
~c~, lac, ET~ ~l 5~tes ~ccpt ~ ~s~ce Company
Wor~' Compensation ~. Tex~ ~loyees of W~k~s' Co~safion -
/ Employers Lisb~i~ BETAC; ASEC; ACS
Gov~cnt Solutions E~loy~ Liabili~:
(~SD ~e included for $1,000,000 each acceder
co~ag~, all o~ Tex~ $1,~,000 diseas~policy
~ployees ~ excluded, l~i~
$1,000,~0 &scase- each
employee
Affiliated Computer S~ C428 36~4 5 ~-17~0/01 Pacific E~loy~
Se~ic~, Inc. ET~ ~ ~ ~s~nce Co~y
Workers' Compensation Work~s~ C~p~sa~ -
/ Employers Liabffi~
E~loycrs Liabili~:
$1,~0,000 each accid~t
$1,000,000 desert-policy
$1,000,000 ~sease- each
e~loyee
~at~d Computer Policy ~ ~I0002758 5-17-0~/01 Mi, Hawl~
~c~, ~c. ET~ All Tex~ Employe~, $2,~0,0~ Each
Execs Employe~ ~c~t ~ose of BETAC, Employee-BI
~demni~ ~EC; ACS Gov~t $10,0~,000 Per Accident
Soluhons (CDS~ ~e - BI
~ludcd. ~20,000,000 Ag~egate -
BI
$1,000,000 Each
E~loy~ ~d Ag~gate
- O~cupe~onal Disease or
C~ula~ive
skp&~NI,allNa~sXc~r~ami.doc As of 05-I 6-00
A C S~
TOWN OF SOUTHOLD, NEW YORK
NETWORKING SERVICES PROPOSAL
PREPARED BY:
ACS ENTERPRISE SOLUTIONS, INC.
WAITE PARK, MINNESOTA
April 26, 2000
07/18/00
EXECUTIVE SUMMARY
SCOPE OF PROPOSAL ....................................................................................................................................
ACS's OPINION OF THE TOWN'S CURRENT NETWORK STATUS .....................................................................
ACS's STATEMENT OF QUALIFICATION ...................................................................................................... 3
PROJECT BUDGET ........................................................................................................................................ 4
EXECUTIVE SUMMARY CONCLUSION .......................................................................................................... 4
ABOUT ACS ........................................................................................................................................ 5
CORPORATE OVERVIEW AND CAPABILITIES .................................................................................................
THE ACS ROLE ........................................................................................................................................... 7
ACS's FINANCIAL STABILITY ..................................................................................................................... 8
TOWN NEEDS ANALYSIS ..................................................................................................... 9
Providing interactive e-mail (avoid dial up) ........................................................................................................ 9
Allow employees to easily share unsecured documents ...................................................................................... 9
Implement a standardized suite of desktop sol~,vare ......................................................................................... 10
Provide scheduling/calandar software ............................................................................................................... 10
Ensure that documents are secure and are backed up regularly ......................................................................... 10
Install cabling that can support a networked environment ................................................................................. I I
Upgrade and replace obsolete PC's and ~'dumb' terminals ............................................................................... I 1
Allow printers to bc shared among users ........................................................................................................... I 1
Provide on-line Interact access to select individuals (avoid dial up) ................................................................. I I
Provide secure dial-in by Town Staff from remote non-business locations (home, bore} room) via desktop PC
or laptop ............................................................................................................................................................. 12
Provide virus protection ..................................................................................................................................... 12
Enable offsite offices to communicate with Town Hall ..................................................................................... 12
Training, Training, Training .............................................................................................................................. 13
PROJECT INSTALLATION APPROACH .............................................................. 14
PHASE I - RELOCATE THE COMPUTER ROOM TO THE OFFICE PREVIOUSLY OCCUPIED BY THE TOWN
HISTOPdAN ................................................................................................................................................ 14
Phase I - ACS Project Management Responsibilities: ....................................................................................... 15
Phase I - Town Responsibilities: ....................................................................................................................... 15
PHASE Il - PLACE EQUIPMENT ORDER, INSTALL NEW CABLING AND INSTALL COMMUNICATION LINES AT
TOWN HALL AND REMOTE LOCATIONS ...................................................................................................... 16
Phase I1- ACS Project Management Responsibilities: ....................................................................................... 16
Phase II -Town Responsibilities: ..................................................................................................................... 17
PHASE III - INSTALL THE DELL NT SERVER, UPGRADE PC'S, PROVIDE NETWORK CONNECTIVITY AT
TOWN HALL, AND INSTALL ALL NT SERVER SOFTWARE ........................................................................... 18
Desktop PC's ........................................................................................................................................ 19
Desktop Software .................................................................................................................................. 19
Other Software ...................................................................................................................................... 19
Phase III- ACS Project Management Responsibilities: ...................................................................................... 20
Phase III -Town Responsibilities: .................................................................................................................... 21
PHASE IV - REMOTE OFFICE CONNECTIVITY ......................................................................................... 22
Phase IV- ACS Project Management Responsibilities: ..................................................................................... 22
Phase IV - Town Responsibilities: .................................................................................................................... 23
PHASE V - ACS FOLLOW UP VISIT ......................................................................................................... 24
Phase V- ACS Project Management Responsibilities: ....................................................................................... 24
Phase V - Town Responsibilities: ..................................................................................................................... 24
ACS PROJECT MANAGEMENT ................................................................................... 25
ACS's ASSIGNMENT DESCRIPTIONS ........................................................................................................... 25
ACS NETWORK SERVICES ORGANIZATIONAL CHART ................................................................................. 27
BIOGRAPHIES OF KEY ACS PERSONNEL FOR THIS PROJECT ....................................................................... 28
GENERAL TOWN INFORMATION ...................................................... 35
TOWN'S CURRENT COMMUNICATION INFRASTRUCTURE ..... 36
CURRENT EQUIPMENT ......................................................................... 36
SUPPLEMENTAL TECHNICAL ANALYSIS ....................................... 37
GENERAL ................................................................................................................................................... 37
FAST ETHERNET ........................................................................................................................................ 37
PROTOCOL ................................................................................................................................................. 38
FRAME RELAY ........................................................................................................................................... 38
SERVER LOCATION .................................................................................................................................... 39
STAFFING .................................................................................................................................................. 39
UNINTERRUPTIBLE POWER SUPPLIES (UPS) .............................................................................................. 39
TRAINING .................................................................................................................................................. 40
PRICING ..................................................................................................... 41
SUMMARY OF PROPOSED EQUIPMENT .......................................... 42
ACS'S REFERENCES ............................................................................... 43
CONCLUSION ............................................................................................ 47
ADDENDUM ............................................................................................... 48
Addendum A - Current Equipment Listing ...............................................................................................
Addendum B - Proposed Equipment Listing ............................................................................................
Addendum C - Network Diagram .............................................................................................................
Addendum D - Project Gantt Chart .........................................................................................................
Addendum E - Sample Extended Network Services Contract ..................................................................
05/01/00 ii ,~I,
EXECUTIVE SUMMARY
Scope of proposal
ACS has contracted with the Town of Southold to assess and provide recommendations
for technology integration and upgrades to your communication infrastructure. We are
proposing a project plan that will provide a solid, secure and accessible network
foundation that your core business and communication software applications can operate
on. We define your business applications as software the Town uses for Tax Billing &
Collection, GIS, Financials, Police, Clerk, etc. and communication software as e-mail and
the Intemet. ACS is not providing recommendations for changes to the Town's business
software applications at this time because it is beyond the scope of this study.
ACS's opinion of the Town's current network status
In the "IBM Dictionary of Computing" a local area network, commonly referred to as a
"LAN", is defined as "a network of interconnected workstations and printers sharing the
resources of a processor or server(s) within a relatively small geographic area. Typically,
this might be within the area of a small office building." A Wide Area Network,
commonly referred to as a "WAN", is defined as "a geographically dispersed
telecommunications network and the term distinguishes a broader telecommunication
structure from a local area network." Connecting all users at Town Hall is considered a
LAN and expanding this to include all remote Town offices is considered a WAN.
Today, the manner in which the Town's cabling, computers, servers and printers are
connected falls short of meeting these definitions. What the To~vn does have is a mixture
of multiple "islands of LAN's and WAN's" and standalone workstations. Many
computers and printers are not linked to each other, to PC's or file servers in other
buildings or to the "outside world". This makes electronically sharing information with
other departments and outside agencies clumsy, inefficient and in some instances,
impossible.
The first hurdle to jump in order to move the Town to a true networked environment is
the cabling. Some computers and printers are connected to cable that is not even capable
of being connected to a network. In other instances, new cable runs need to be installed
so that "standalone" PC's and printers can be connected to a network.
05/01/00
With respect to e-mail, users that do have access are fomed to spend anywhere from one
to three minutes dialing outside the building to your Internet Service Provider (ISP) each
time they check for, or send a message. If a department head wants to forward a
document or send a simple message across the hall, between the sender and recipient up
to a total of six minutes can be spent performing what can be, with the right tools, a ten-
second task. In short, e-mail doesn't need to go through an "ISP middleman" if it only
needs to be shared internally. Today, Department Heads are also severely limited by the
size of message'they can receive. ACS experienced this first-hand on two separate
occasions. When we attempted to e-mail a twenty-page document, it was returned as
undeliverable because the mailbox size of each of the two employees had been exceeded.
A form of "e-mail" that is being practiced is that users "share" documents by moving
them from their PC to a "reserved" area on the AS/400. While this is better than nothing,
the shortcomings of this approach are measurable since most users don't have AS/400
access, the author needs to inform the recipient that the document is ready to view, where
it can be found, and on occasion, the sender has to rename the document prior to the
move because the maximum file name length is longer on the PC than on the AS/400.
Internet access and speed is an area where great gains can also be recognized because the
connection procedures are identical to e-mail. Users are [equired to spend one to three
minutes to dial out to gain access. Once connected, the "speed" of the connection is
extremely slow compared to our proposed alternative. Like other professionals, Town
employees are discovering that they continually expand their reliance on the Internet to
download files, do research, and connect to State and Federal Agencies. The manner and
efficiency by which they "interface" with this powerful productivity tool grows
increasingly important as each day passes.
During our study we discovered that the security of the Town's data residing on PC's was
also an area requiring improvement. Since a true networked environment does not exist,
backing up information on each PC and keeping virus protection software up-to-date is
the responsibility of the individual user. In a networked environment, a designated
network administrator can handle both functions from a central file server that all users
have access too. Since not all users regularly update their PC's against virus attack or
back up their data regularly, information critical to the operation of the Town is at risk of
being lost or destroyed forever. If a fire destroyed everything in Town Hall today,
reconstructing data residing on each PC would not be possible.
Finally, due to the lack of a true networked environment, the Town does not currently
have the means to support centralized scheduling for employees or meeting rooms. As a
result, it can be very challenging and time consuming to coordinate meetings and to share
the location of where they can be reached in the event of an emergency.
05/01/00
ACS's Statement of Qualification
On the accompanying pages ACS has laid the framework for completing a Town-wide
local and wide area network. The intent of this document is not to provide a list of
ingredients and the "recipe" that any person who has prepared a seven-course meal can
assemble. Instead, it is a detailed account of our findings, our professional opinion on
where you are today and a chart to help you navigate to your final destination. The team
that we have assembled to put these 'ingredients" together possess specialized knowledge
in their respective disciplines. Combined, they possess over 40 years of diverse
experience directly related to a project of this complexity and importance.
In addition to ACS's intimate knowledge of local and wide area networks, our Network
Services team thoroughly understands the IBM AS/400 and how to seamlessty connect
this key server with the rest of the Town's network; this is what we do and we do it
extremely well. The To~vn has successfully used ACS's AS/400 payroll and financial
applications for 10+ years. Therefore, we are able to guarantee uninterrupted business if
the Town enlists our services; a promise that we have seen more than one vendor fail to
deliver on.
ACS has specialized knowledge and expertise in all facets of a project of this nature and
scope. Our turnkey professional services go beyond network analysis and design. ACS
employees involved in the initial onsite visit and those that helped in formulating the
design of this proposal will coordinate cabling of the new computer room. These same
employees will orchestrate the entire project and will reconfigure the AS/400 at Town
Hall to connect with all local and remote offices. They will determine specifications,
order, configure, install, and test ali network equipment and softxvare. ACS will build
upon the momentum that we have initiated with Bell Atlantic to provide a wide area
network to connect all Town offices. ACS will provide training to a primary and
secondary operator for the new NT server that will be used to provide interactive e-mail,
Internet access and centralized virus protection. Finally, we will provide unlimited toll-
free telephone assistance to a Town designated employee(s) for 90 days after project
completion. Thereafter, we are able to offer an extended service contract meeting your
specific requirements.
Project Budget
The Project Plan that ACS is proposing entails five individual phases with a projected
final cost of $335,000. Each phase of the project is defined in explicit detail on the
following pages. Highlights of each phase are as follows:
ProJect ~escnption of~;~ork to be~ i!~.d, get of:~~tfniate~Ur~fioii
Phase ,., ~-~ ~Perfotuned ~:~ ~ha
I Relocate Computer Room $21,201 15 Working Days
II Cabling, Communication $205,3 .'5 21 Working Days
Connections & Equipment
Order
III Server & PC Connectivity $72,245 11 Working Days
(Town Hall/Annex)
IV Remote Site Connectivity - 5 $27,134 5 Working Days
Remaining Sites
V ACS Follow Up Visit $9,045 5 Working Days
TOTALS: $335,000 *4 Months
The 4-month projection takes into account breaks that occur between each phase of the
project. Refer to Addendum D for a Gantt chart that outlines the project's timetable.
Executive Summary Conclusion
ACS has the expertise to provide an integrated local and wide area network that enables
Town offices to electronically share documents, schedules and printers in a secure
environment. The constituent's, employees, elected officials and all people that come in
contact with the Town of Southold will benefit immensely from your investment.
There are many people and companies that profess to be knowledgeable about individual
facets of a network project. ACS is able to differentiate ourselves by providing a turnkey
approach. Our sole-source proposal provides a single point of contact for providing the
professional services necessary to implement a communications infrastructure that will
allow all Town offices to effectively and efficiently communicate with each other.
Configuring and managing the installation of a wide area and local area network project
is a time consuming and complex task that requires specialized skills. To paraphrase one
of our customers, "We have access to the general practitioner, but what ACS provides is
the brain surgeon and the neurologist."
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About ACS
Corporate overview and capabilities
ACS is a Fortune 1000 company with over 17,000 employees worldwide. Our Class A
common stock trades on the NYSE under the ticker symbol "ACS". We are the fourth
largest Information Technology (IT) Service's provider in the United States. We have
grown at a combined annual growth rate over the last ten years of 26.8% and produced
$1.6 billion in sales last year. Our corporate office is located in Dallas, Texas and we
have over 250 additional offices worldwide. The employees earmarked for conducting
the Town's professional network installation hail from our Wake Park, MN, Dallas, TX
and Durham, NC offices. Our divisional web site is www.acs-enterprisesolution.com.
ACS's professional services include more than 30 years of experience making
information technology work for our clients. We are an extremely diverse company
crossing many business sectors. Our division of ACS works exclusively with local
government in the form of providing network services, software, hardware, e-business
solutions, consulting, strategic technology planning, project management and
outsourcing. Superior client satisfaction and an unparalleled level of repeat business in
the information technology (IT) arena define our company.
Through these and other efforts, we have established an objective of becoming a
recognized provider of enterprise services who help clients solve business problems
through an informed use of the right hardware, software, electronic and network
technologies. Unlike hardware manufacturers, or developers of off-the-shelf software,
ACS is a technology company with its eye on the big picture. Our focus is on solutions.
Our approach encompasses the full spectrum of services needed to transform our clients
information system needs into solutions with measurable value today, and well into the
future.
We truly believe that we surpass other technology providers in our efforts to learn and
understand our clients' operating environments and the flexibility with which we tailor
our solutions to satisfy their unique requirements.
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ACS is recognized in the industry as a powerhouse in providing IT solutions, including
the following accomplishments:
· 4th largest IT outsourcer in the US
· 5th largest outsourcer to the federal government
· 7th largest business process outsourcer
· Largest commercial servicer of student loans in the US
· Largest document management company
A key part of our business mission is to be local government's first choice for
information-based services, which enhance their ability to serve citizens efficiently,
creatively, and beneficially. We want to assist our clients in achieving their operational
and strategic objectives through the leveraging of information technology and the
application of experience specific to their operating environment. To this end, the
Company provides customers with a variety of comprehensive, cost-effective
outsourcing, consulting, professional services, software and data communications
solutions to meet their unique needs.
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The ACS Role
ACS's role as defined in our proposals is that of system integrator, providing sole source
accountability for your entire network installation. ACS takes the responsibility to bring
together all the resources that are required for a successful network installation. These
services include, but are not limited to:
· Thecorrecthardwareconfigurationtoprovidethepowernecessaryto
support your system both today and tomorrow
· Identifyingyourpresentandfuturerequirements
· Making recommendations based on identified needs
· Assisting in the selection of desktop and virus software
· Providing executable implementation schedules and Project Management
· TrainingyourNetworkAdministrator
· Optional on-going support for the proposed system on an industry leading
response time basis
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ACS's Financial Stability
Since the company was founded. ACS has produced above-average growth in multiple
markets through a variety of economic conditions.
ACS' revenues from continuing operations increased from $533.9 million in fiscal year
1995 to $1.642.2 million in fiscal year 1999, and net income increased from $25.7
million to $86.2 million during the same period.
In September 1994. we compIeted an IPO and began trading on the NASDAQ market
("ACSA") with a price of $16. In March and June 1996, we completed two secondary
offerings. On October 28, 1996, we declared a two-for-one stock split in the form of a
100 percent stock dividend. In February 1997, we began trading on the NYSE ("ACS")
rather than the NASDAQ market.
ACS' key financial results for the last five years are as follows:
Revenues $533.9 $647.6 $928.9 $1,189.1 $1,642.2
Net Income 25.7 33.5 49.7 63.3 86.2
Diluted Earnings Per Share 0.71 0.85 1.05 1.29 1.66
Working Capital $77.6 $79.9 $110.9 $198.1 $194.2
Total Assets 310.7 636.7 764.9 949.8 1223.6
Total Long-Term Debt
(less current) 37.9 57.2 130.7 234.8 349.1
Stockholders' Equity 156.7 363.2 427.5 503.7 607.4
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Town Needs Analysis
ACS's recommendations are based on solving the following needs of your organization
as defined to ACS by the Computer Committee, Town Department Heads and John
Sepenoski:
Providing interactive e-mail (avoid dial up)
Today, not all employees have e-mail. Those that have e-mail are required to dial out to
check for messages. This is not unlike jumping in your car and driving to the post office
multiple times per day and checking for mail only to find that there may be none. Or, the
sender of the mail first needs to phone the recipient to ask them to check their mailbox if
the message is urgent. This is an area where investment in technology begins to have a
significant return on investment. Productivity of all staff can be greatly increased by
allowing word documents and spreadsheets to be included as attachments to an e-mail
message either among Town employees or with "the outside world".
To provide this capability, ACS recommends the installation of an NT server along with
communication and cabling upgrades at Town Hall that will allow an Internet Service
Provider (ISP) to "push" e-mail directly to the user's desktop. The software can be
configured to immediately "announce" receipt of mail regardless of what application the
user is working on at the time.
Allow employees to easily share unsecured documents
Today, some documents are copied to an area of the AS/400 server or are saved to their
desktop PC that makes sharing documents difficult at best. On occasion, those with dial
up e-mail will send a document over the Internet to other departments. Since not all
employees have access to the AS/400 or the Intemet they fax, hand-deliver, ("sneaker
net") copy to diskette or utilize the copy machine to share documents with each other.
Documents can be shared a number of different ways in a networked environment.
During the installation of the NT Server, ACS can allocate unsecured areas on the server
to provide users the ability to copy documents to a "shared folder" that others can see.
Town policies and meeting minutes are only two examples where shared folders are
beneficial. The cabling and communications upgrade along with e-mail will allow
documents stored on the user's PC to be shared by attaching them to an e-mail message
with the simple click of the mouse.
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Implement a standardized suite of desktop software
A positive trend has been taking place with the procurement of new PC's. All newly
purchased PC's have been configured with a standardized suite of word processing and
spreadsheet programs from a single vendor, Microsoft Corporation. In our proposal, ACS
is including the same suite of desktop software programs for the new PC's that will
replace the older PC's and AS/400 terminals.
Provide scheduling/calendar software
Today, there is not an enterprise wide electronic scheduling or calendar software package
which makes scheduling extremely time consuming. Our proposal includes Microsoft's
Outlook application that will reside on the NT Server and each desktop. This software
allows each user to setup his/her own calendar. Although other users won't be granted a
detailed view of everyone else's calendar they can at least check the availability of all
users (or even conference rooms, equipment) on the network. Meetings can be easily
scheduled by having the software check the availability of all attendees. When the invitee
accepts an invitation, their calendar will automatically be updated and the host of the
meeting receives an electronic RSVP.
Microsoft Outlook also allows appointments to be scheduled 99 years in advance and
electronic reminder notices for each event can be set in advance. An "Out of Office"
assistant can .also be configured by each user to immediately inform the sender of an e-
mail that the recipient is not available to take the message because they are out of town,
on vacation, in a meeting etc.
Ensure that documents are secure and are backed up regularly
Documents that are copied to the AS/400 are backed up on a regular schedule.
Unfortunately, most users don't have access to the AS/400. Those that do, find it
cumbersome to move documents from the PC to the AS/400 and consequently do not
take the time to do so. Since each PC is not backed up on a regular schedule, critical data
is at risk of being lost.
If users automatically save their documents to the NT server and procedures followed to
ensure that the server is backed up each day, the risk of losing documents decreases
substantially. An added benefit of storing documents in this fashion is that the NT Server
~vill also house virus protection software that updates itself regularly.
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Install cabling that can support a networked environment
Two types of cable exist in the Town Hall and remote sites; twinaxial and Category 5
(Cat5). Since twinaxial cannot carry e-mail or Internet traffic, our proposal includes
replacing the twinaxial cabling with Cat5 as one of the first steps.
Upgrade and replace obsolete PC's and "dumb" terminals
A number of users are still working on "clone" PC's, outdated PC's and "dumb"
terminals. These devices have worked well as stand-alone devices but will either not
work at all, or can wreck havoc in a networked environment. Clone PC's are those
"constructed in someone's garage" and parts are often difficult to find because they are
constructed from non-industry-standard internal components. The amount of time and
expense to upgrade outdated PC's (low memory, slow chip speed etc.) would exceed any
benefit derived. Dumb terminals cannot receive e-mall, store documents etc.
Therefore, we support the Town's plan to invest in 41 new PC's to replace the clones,
outdated PC's and the "dumb" terminals that can only connect to the AS/400.
Allow printers to be shared among users
A wide variety of PC printers and system printers exist in Town HalI and at the remote
sites. However, in many instances it is not possible to send documents from a PC to a
printer not hooked directly to that PC. The upgrade of the cabling to Cat5 in conjunction
with the installation of printer network cards on select printers (internal or external jet
direct) is only the first step in shared printing. ACS's network engineers will also
properly configure authority levels on the NT server and PC's and provide personalized
training to each end-user that will ultimately result in increased productivity for Town
staff.
Provide on-line Internet access to select individuals (avoid dial up)
Today, not all employees have Intemet access nor does ACS imply that all employees
should. This is a policy decision that the Town Board and/or department heads will need
to address. Those who do have access dial out on a 56K modem that has a slow response
time in comparison to our proposed alternative.
The introduction bf a frame relay connection from Bell Atlantic will mean a high speed
Internet line is available 24X7 (24 hours a day, 7 days a week). The installation of this
service also serves to implement the wide area network that enables Town-wide
communication connectivity. Town employees with Internet access will no longer need to
have an internal modem in their own PC's because they are connected through a proxy
server in the NT and won't need to dial out for a connection. Naturally this means that
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the procurement of most new PC's won't require a separate $100-$200 internal modem.
Furthermore, ACS will work with the Town will be to consolidate costs by eliminating
individual Internet or e-mail accounts.
Provide secure diaMn by Town Staff from remote non-business
locations (home, hotel room) via desktop PC or laptop.
We are not aware of any employees that have remote access to documents on their PC's.
While a number of products exist that provide limited access (PC Anywhere for example)
we have configured the NT Server to allow for remote dial in. Given proper security
clearance, an employee will be able to access their PC documents if stored on the server,
e-mail, the AS/400 and scheduling software from their home or even a different state.
Provide virus protection
Although virus protection software is purchased for most of the new PC's today it is up to
the individual user to update it regularly. If the user doesn't have an Intemet connection
it is virtually impossible to stay current due to the rampant introduction of new viruses.
The InoculatelT software package we recommended provides virus protection for the
server from any incoming e-mail, Interact downloads, or the installation of software or
files onto the server. Most importantly, it is updated regularly and automatically via the
Internet. The software is not limited to the server however. When ACS configures each
PC to the network we also "program" the software to deploy the latest virus updates to
each PC any time the PC is "booted". This ensures that employees don't introduce files,
screen savers, programs, etc. to their PC from a CD or diskette that contains a virus.
Since a central server-based virus protection application will be used, a $40-$80 virus
protection software application will not need to purchased for each PC.
Enable offsite offices to communicate with Town Hall
The Highway, Police and Town Annex Remote Sites have limited access to Town Hall
today. This connectivity is limited to access to the Financial information available on the
AS/400 server. Human Resources, Community Center, and Transfer Station have no
connectivity whatsoever. The frame relay circuit from Bell Atlantic that ACS is
proposing can provide high speed and interactive connectivity to Town Hall from all of
the remote locations.
With a frame relay connection, remote sites will be connected not only to the AS/400 but
also to the NT Server where the Internet, e-mail, scheduling, and virus protection
software resides; and documents they store on the server will be backed up nightly.
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Training, Training, Training
Almost every employee we interviewed or spoke to indicated the need for additional
training. The Town has earmarked four of the new PC's for use in a computer training lab
setting. We applaud and fu'mly support this proactive approach anytime new technology
is implemented. ACS was informed that the Town is working with a local vendor to
provide this critical piece of your network standardization and upgrade project.
Therefore, we have not included pricing for training on word, spreadsheet, Interact,
operating system or e-mail software. Our pricing does include training John Sepenoski
and a backup on general Network administration such as organizing file hierarchy
standards, security, backups, virus protection, Interact access, setting up and managing
new and existing users.
Regarding the backup Network Administrator, this individual should have 2 - 5 years of
PC and PC trouble-shooting experience. Technical coursework would also be a plus.
This individual must also have excellent communication skills, patience with end-users
and a willingness to research and solve problems in any way (textbook, web, phone)
possible.
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Project Installation Approach
ACS is recommending a five-phase approach for the network standardization and
upgrade project. This includes relocating the computer room, installing certified cabling,
completing the network at Town Hall and Annex, establishing connections to the
remaining five remote sites with Town Hall and a follow up visit by an ACS. The
highlights of each phase, along with ACS and Town responsibilities, are listed below:
PHASE I - Relocate the computer room to the office previously
occupied by the Town Historian
The existing Computer Room is located in the lower level of Town Hall in the entry way
to the men's washroom. Town staff brought up the relocation of the computer room only
recently. ACS agrees with their assessment that now would be the opportune time to
make such a move because additional cable drops (80+), communication lines, hubs,
routers and switches will make relocation much more inconvenient and costly at a later
date.
Our initial onsite visit did not include a thorough evaluation of the existing cable
locations, communication lines and assessment of the target office as it relates to creating
a new computer room. Therefore we are proposing a separate onsite visit coordinated
with the cable company, phone company, and Town Engineer to lay out a project plan for
such a move. This type of coordinated effort will ultimately save time and money and
will serve to establish the timelines and responsibilities of each party.
The length of existing non-certified Cat5 cables may preclude the cable from being
pulled and reused at a different location and splicing the cable is not an option in a
certified installation. More importantly, the timing of such a move means some users
could experience "downtime" of one week or more. Therefore, our price for this
component of the project includes running roughly 36 new certified Cat5 cable runs from
the new computer room to existing devices. When the existing AS/400, hubs, UPS and
phone lines are moved and the new equipment is installed we can simply disconnect from
the old location and reconnect to the new location with minimal business interruption.
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Phase I - ACS Project Management Responsibilities:
Coordinate the onsite visit of Bell Atlantic and cable company
· Provide onsite consultation by an ACS Network Engineer
· Schedule and monitor the installation of the new cable runs and phone lines.
· Provide work, cell phone and pager numbers of ACS's Project Manager
· Produce Gantt chart outlining timelines and responsibilities of Phase I
Pay the cable company for any work performed
· Coordinate with Bell Atlantic the registration of a domain name. Determine if
"Southold.org" can continue to be used and possibly investigate alternatives with
Town Officials if it is a proprietary with your current Intemet Service Provider
Phase I - Town Responsibilities:
· Ensure that John Sepenoski and the Town Engineer are available for consultation
prior to, during and after the visit.
· Provide detailed floor plans for all Town locations with cable layout of existing and
proposed computer and network equipment locations noted on the plan
· Due to the time sensitive nature of this entire project, if Mr. Sepenoski does not have
a pager or cell phone we encourage the Town Board to approve one or both since
dohn's current responsibilities require him to be away from his desk for extended
periods of time
· With assistance from ACS, initiate contract with Bell Atlantic for monthly recurring
charges for frame relay and Internet Service Provider services
· Pay Bell Atlantic for any work performed
· Pay ACS for any professional services, cable work and reimbursable expenses
ACS recommends budgeting $21,202 for the cabling, ACS travel expense
and ACS consultation for this phase of the project.
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PHASE II - Place equipment order, install new cabling and install
communication lines at Town Hall and remote locations
ACS has secured and is including pricing from a third party vendor to perform the cable
installation and certification services for the Town. The "backbone" of any network is
the highway that information travels on. Today a mixed environment of Category 5 (four
lane highway) and twinaxial (gravel road) cabling exists at the Town Hall and at remote
sites. Since twinax cabling is unable to carry email or Intemet traffic, we are
recommending that all new cable runs be replaced with certified Cat5 cabling.
Certification of a cable installation entails putting meters on each end of the cable mn to
measure signal strength and distortion against EIA/TIA standards (Electronic Industry
Association/Telecommunications Industry Association) and it ensures that the cable and
connecting hardware Oacks) fulfill parameters defined by EIAJTIA. This up front
investment can ultimately save time, trouble and frustration and trouble-shooting when it
comes time to connect "all the pieces".
ACS has also secured and is including pricing from Bell Atlantic to perform the frame
relay installation for Town Hall and each of the six remote sites. This will serve to
establish the wide area network for the Town. We will also have Bell Atlantic install
four additional dial-up analog lines to the new computer room for remote access to the
NT Server. Finally, an extension of the existing phone line for the AS/400's ECS
(Electronic Customer Support) modem will be installed in the new computer room.
The existing point-to-point lines from Highway, Police and the Town Annex will be left
in place until the WAN is up and running and the physical move of the AS/400 is
completed in Phase IV.
Phase II- ACS Project Management Responsibilities:
· Schedule installation of cabling, frame relay and additional analog lines
· Produce Gantt chart outlining timelines and responsibilities of Phase II
· Pay the cable company for any work performed
· Order and schedule delivery of computer hardware and software purchased through
ACS for Phase III
· Provide Computer Committee a status report of work completed, action items
remaining and where the project stands from a budget versus estimated prospective
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16 ~, c s
Phase II - Town Responsibilities:
· Schedule the installation of any new electrical outlets and circuits
· Schedule the construction or reconstruction of the computer room
· Pay Bell Atlantic for any work performed
· Pay electrician and construction crew
· Accept delivery of and store all computer equipment in a secure location
· Communicate to ACS acknowledgement of any delivered equipment
· Provide ACS with a list of technical and customer support hotline numbers and
contacts for each software vendor the Town does business with along with the central
Town contact name and phone number of the individual running the application. This
way we can proactively inform the vendor of the Town's intent to move to a
networked environment and discuss any possible consequences of such a move as it
relates to target PC or Server operating system release levels, the vendor's software
release level, disk space requirements, modem connectivity etc. In the event
problems are encountered, ACS may need to engage assistance of Town Staff in the
form of placing calls to vendors, joining in on conference calls or performing minor
testing of their applications.
· Pay ACS for any project management, cable work performed and delivered computer
equipment for Phase III
ACS recommends budgeting $205,374 for the cabling, and Bell Atlantic
Services and computer equipment. We are not able to provide a budget
number for the construction and electrical work at this time.
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PHASE III - Install the Dell NT Server, upgrade PC's, provide network
connectivity at Town Hall, and install all NT server software
ACS is proposing a Dell ?owerEdge Server because of its affordable combination of
power, manageability, performance, scatability, and reliability that has made Dell
famous.
The NT server will serve multiple purposes. It can be secured and partitioned for
document and email usage. It will serve as the "clearing house" for all Internet and e-mail
activity coupled with virus protection and it will serve as a secure passageway through
which Town employees can gain access to and share information with one another in
Town Hall and with remote locations.
Our hardware configuration for the Town server includes a 27-gigabyte (GB) hard drive
that positions the Town for future growth. To protect the integrity of the Town's data. we
included a RAID (Random Array of Independent Disks) controller card that replicates
data on a separate portion of the hard drive in the event of disk failure. For complete
system backups we are including a 12/24GB (12GB uncompressed save / 24GB
compressed save) tape backup unit and ten tapes to be used for onsite and offsite storage.
The Dell Server will be installed with a 100 user license for the Microsoft NT BackOffice
Server. Given proper security clearance, these licenses give users access to the programs
and files on the server, printers on the network, e-mail, and Internet access. A separate
license is required for each network user and network printer. Our calculations show
roughly 75 people and I6 network printers. Therefore, 91 licenses would be required.
We included 9 extra for future growth. In addition to operating system software there is
also the virus protection software called InoculatelT. We are recommending a 100-user
network license because our experience has shown that it is best to match the number of
network licenses with the number of virus licenses.
The ARCservelT software is used to backup all files on the server. To protect against the
possibility of files being bypassed during a save, the Exchange agent and Open Files
agent components of ARCservelT provide the ability to backup e-mail, word processing
and spreadsheet files even if they are in use. In the event of a "disk crash" the disaster
recovery, software allows the entire server to be restored using a single command rather
than reloading individual software components and drivers, which could take four hours
or more alone.
The InoculatelT software package provides virus protection for the server from any
incoming e-mail, Internet downloads, or the installation of software or files onto the
server. Again, we have recommended a 100-user license based of our earlier calculation
of people, network printers and future growth. This software can and will be deployed to
all PCs to prevent the introduction of viruses as a result of people installing software,
screensavers, games etc. on their desktop units.
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Desktop PC's
Because of the product line's network certification status, a three-year (next business
day) onsite warranty, industry standard parts and their competitive price structure we are
recommending the Dell OptiPlex line of PCs to replace the PC clones, obsolete PC's and
the few dumb terminals that remain.
Desktop Software
We axe including cost figures for a 38-user license package of Microsoft Office2000
Standard Business Edition (that includes MS Excel spreadsheet, MS Word word
processing and MS PowerPoint presentation software). Per John Sepenoski's request, we
are including 3 separate user license package of Microsoft Office2000 Professional
Edition that includes, in addition to the aforementioned software, MS Access, a program
that can be used by MIS and Departmental Staff to manage data bases, and generate
reports. These programs will reside on the desktop PC and are in line with the Microsoft
desktop softmare standards that John Sepenoski has set in motion for the Town. The
continued standardization of desktop software wilt make the sharing of documents and
files extremely easy.
Other Software
During our interviews, questions about replacing or enhancing business application
software (e.g. Taxes, Highway Cost Accounting) sometimes arose. In these instances, we
explained that the scope of our work was centered on ensuring that a solid
communication infrastructure was in place that would allow information to be easily and
readily shared. Although ACS possesses expertise in many governmental software
arenas for government, and in numerous occasions we have assisted our customers by
serving in a consulting capacity to select replacement software, we are not in a position to
make these types of recommendations at this time.
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Phase III- ACS Project Management Responsibilities:
· Provide onsite assistance of three ACS Network Engineers for a two-week contiguous
period
Inventory, inspect, unpack, all computer equipment purchased from ACS
· Relocate hubs from old computer room to new computer room
· Install new switch in new computer room
· Install new routers and hubs in new computer room and remote sites
· Test and verify LAN and WAN operation
· Setup. install and configure NT Server and all server software applications purchased
from ACS
· Establish and test e-mail and Internet connections
· Setup, install and configure desktop PC's at Town Hall purchased from ACS
· ACS reserves the right to charge additional fees for installation of equipment not
purchased through or approved by ACS
· Install network cards in all printers targeted for network access
· Install and test new controller at Town Annex and peripheral equipment
· Transfer software and files from old PC's to new replacement PC's
· Provide a written schedule for target dates for the installation of departmental
equipment
· Provide basic PC desktop/network training to end users
· Provide network administration training to John Sepenoski and a designated backup
· Provide Computer Committee a status report of work completed, action items
remaining and where the project stands from a budget versus estimated prospective
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Phase III - Town Responsibilities:
· Provide total access to John Sepenoski during entire phase
· ACS requests that John Sepenoski actively participate in the NT Server configuration
to begin learning hardware addressing schemes, printer assignments, security and
general system administration functions that will aid in supporting the Town's
networked environment
· If priorities and timing permits, allow John Sepenoski to actively participate in
loading MS Office and Client Access software onto the new PC's, in moving them to
their target destinations and where applicable assisting us in moving programs & files
from old PC's to new. Also removing old PC's from current work areas.
· ACS requests that John Sepenoski assist in helping ACS distribute information to
departments that outlines the time tables that we will be performing work in their area
· Provide ACS personnel with access to Town Hall and remote sites after normal
business hours
· Assist ACS in providing basic PC desktop/network training to end-users.
Specifically, how to send output to network printers, storing and retrieving PC files
on the server and PC, ensuring that any PC software is operational and help to
intervene with PC software vendors for any troubleshooting. For example,
view/assist ACS with the first ten and John "tackles" the remaining PC's
· Designate a backup network administrator for John Sepenoski
· Where possible, provide access to temporary dial-up analog phone line at each remote
location so ACS Network Engineers can remotely configure routers; download
programs from the Internet etc. In other words allow us to temporarily unplug and
use an existing fax or dedicated outside line.
· Coordinate with Webmaster the potential changing of any e-mail addresses that are
listed on the Town's website
· Delete all programs and files for old PC's and arrange for proper disposal
· Determine if old cabling should be removed or left; it is typically left in place
· Current e-mail users with addresses ending in "southold.org" may need to begin
notifying senders of their new E-mail addresses.
ACS recommends budgeting $ 72,245for this phase of the project.
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PHASE IV - Remote Office Connectivity
After exploring a multitude of connectivity options with Eagle InterCommunications and
Bell Atlantic, ACS is recommending using a Frame Relay Circuit from Bell Atlantic for
remote site connectivity primarily because of price and performance.
The installation of the phone lines for the Wide Area Network (WAN) connection from
the Town Hall to the remote sites that need direct connection can actually take place at
any time after Town Board approval. ACS would also install routers and the Local Area
Network (LAN's) at remote sites, configure LANs and WAN for connections to the
Town AS/400, NT Server, and the Intemet.
This direct access to the Internet wiI1 allow all Town computer users to have Internet
access and Intemet e-mail through a single Internet Service Provider (ISP) which Bell
Atlantic has offered their services. This will eliminate all the individual accounts that are
currently in use by the Town. The money that is currently being used for all the
individual accounts can be pooled, and used to allow all Town computer users Internet
access.
Phase IV- ACS Project Management Responsibilities:
· Within two weeks of the completion of Phase III, provide onsite assistance for three
ACS Network Engineers for a one week period
· Configure remote site PC's for connectivity to the AS/400 through the WAN
connection
· Configure remote PC's for NT Server access, e-mail and Intemet
· Configure printers for remote printing
· Provide written project plan to department heads at remote locations outlining dates
and time frames
· Provide Computer Committee a status report of work completed, action items
remaining and where the project stands from a budget versus estimated prospective
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22 ^ c s
Phase IV - Town Responsibilities:
Provide total access to John Sepenoski during entire phase
Within one week prior to ACS's visit, a Town designated focal point should provide a
written list of action items that require follow up from ACS's previous visit to ensure
that they are incorporated into the scheduled visit. This way, Town employees are
assured that their problems are acknowledged and they won't unknowingly jeopardize
project time frames by randomly approaching ACS's Network Services staff as they
navigate through the building(s). It also allows us to logistically maximize the use of
our team's time. End users should communicate (hand written, typed) any problems
to their Department Manager who then submits the information to John Sepenoski.
ACS requests that John Sepenoski and backup network administrator actively
participate in the NT Server configuration to begin learning hardware addressing
schemes, printer assignments, security and general system administration functions
that will aid in supporting the Town's networked environment
If priorities and timing permits, allow John Sepenoski and backup network
administrator to actively participate in loading MS Office and Client Access software
onto the new PC's, in moving them to their target destinations and where applicable
assisting us in moving programs & files from old PC's to new. Also removing old
PC's from current work areas.
John Sepensoki's assistance in helping ACS coordinate the timing for installing
departmental equipment by placing phone calls to department heads
Provide ACS personnel with access to Town Hall and remote sites after normal
business hours
Assist ACS in providing basic PC desktop/network training to end-users.
Specifically, how to send output to network printers, storing and retrieving PC files
on the server and PC ensuring that any PC software is operational and helping to
intervene with PC software vendors for any troubleshooting
Coordinate with Webmaster the potential changing of any e-mail addresses that are
listed on the Town's website for these remote users
Delete all programs and files for old PC's and arrange for proper disposal
Determine if old cabling should be removed or left; it is typically left in place
Current e-mail users with addresses ending in "southold.org" may need to begin
notifying senders of their new E-mail addresses.
ACS recommends budgeting $ 27,134for this phase of the project.
05/01/00 //~
23 ~, ¢ s
PHASE V- ACS Follow up Visit
ACS will provide up to 40 hours of onsite assistance for one Network Engineer to
additional consultation services, training, troubleshooting, fine-ming and NT Server
Management tips.
Phase V- ACS Project Management Responsibilities:
· Within three weeks of the completion of Phase IV, provide onsite assistance for one
ACS Network Engineer for a one week time period for troubleshooting, additional
Network Services training for John Sepenoski and the designated backup
· Provide Computer Committee a status report of work completed, action items
remaining and where the project stands from a budget versus estimated prospective
· After 90 day warranty period Provide Computer Committee with project sign-off
document
Phase V- Town Responsibilities:
One week prior to ACS's visit, a Town designated contact should provide a written
list of action items so that the ACS Network Engineer is well prepared for the visit
Provide total access to John Sepenoski during entire phase
ACS anticipates John Sepenoski and backup network administrator to actively
participate in the NT Server configuration to continue learning hardware addressing
schemes, printer assignments, security and general system administration functions
that will aid in supporting the Town's networked environment
ACS recommends budgeting $ 9,045for this phase of the project.
05/01/00 ~k'
24 n ¢ s
ACS Project Management
ACS's assignment descriptions
ACS will provide the organizational stability and the people-oriented service that the
Town of Southold needs to successfully implement a wide area and local area network.
We have developed an approach to project organization and staffing that will deliver
continuity of operations and superior services. Our approach is based upon a team effort.
A strong corporate infrastructure and set of resources support our team. Our team
members are industry-recognized technical experts.
Project Manager · Manage personnel assigned to various phases
Responsibilities · Oversee budget for the project
· Oversee project from initiation through completion
· Resolve issues as necessary
· Ensure that resources, including external vendors, are available and responsive
· Oversee implementation activities
· Conduct analysis to determine project requirements
· Manage post-implementation support
· Manage to a project plan and timeline
· Communicate information to management ar ] user personne~
· Interface between Town and ACS personnel
· Establish project objectives and resource requirements
· Provide guidance and direction to personnel assigned to the project
· Ensure a high quality of service, support, and technical expertise
· Monitor compliance with ACS methodologies, standards and procedures, and
business practices
· Track project plan, to ensure timelv completion of deliverables
· Maintain complete and accurate do umentation of all work efforts and deliverables
Qualifications · Ten or more years of experience
· Undergraduate degree in information technology, management, or business or
commensurate business experience
· Demonstrated management skills
· Excellent communication skills
05/01/00
25
Network · Install and configure hubs, switches, and routers
Engineer · Configure and ensure LAN & WAN operations
Responsibilities · Install and configure Microsoft NT Backoffice Se~er
· Establish and Test Internet & e-mail operations
· Provide Network Administration training to Town Network Administrator and Backup
· Install and configure desktop PCs & pdnters
· Provide basic PC desktop & network training to Town end users
Qualifications · Five or more years expenence
· Undergraduate degree in information technology, management, or business or
commensurate business experience
The ACS team is comprised of talented and seasoned information technology personnel.
We have created a team with diverse and practical experience. Our staff has been
carefully chosen to mix the proper blend of management experience, technical skill sets,
and project experience. The following organization chart reflects the key personnel that
will be assigned to your project. Supplementary support staff will be utilized depending
on the needs, skills, and requirements of the tasks required.
The following resumes of our key personnel demonstrate the experience that our people
have gained and their suitability for this assignment. From our qualified members of our
entire network services team, we will provide single source accountability to facilitate
project success and an ongoing commitment to our parmership with the Town of
Southold.
05/01/00 ,/~k
26 Acs
ACS network services organizational chart
STUART MISSLING
Director of Networking Services
WaRe Park
05/01/00
27 scs
Biographies of key ACS personnel for this project
STUART MISSLING - Director of Networking Services
Mr. Missling joined ACS in 1998 and has over 15 years of experience in the technical
service arena. This experience includes over nine years at Best Buy Corporate
Headquarters as Director of Customer Technical Services. This included umbrella
responsibilities for profit and loss, all support functions for 16 remote service facilities
that encompassed 1,100 employees (500+techs) nationwide, and extensive network and
AS/400 integration skills.
His experience also includes working with client operating systems, vendors (computer
and electronics), network operation systems and nationwide technical training.
Additionally, Mr. Missling has extensive background in new facility implementation
nationwide, and has participated on several inventory control and system advisory
councils.
Education and Professional Achievements
Graduate of Southwest State University
05/01/00 ~k
28 ~ ¢ s
CRAIG BETZOLD - Networking Services Manager
(Proposed Manager for this Project)
Mr. Betzold has been employed with ACS since May 1988. Mr. Betzold is responsible
for hardware support, F/A inventory, hardware orders, hardware installations, hardware
maintenance and repairs. He is a Certified Category 5 Cable Installation Technician and
has 17 years experience in the design, installation, and support of low voltage cabling
systems and has been employed in the electronics industry since 1975.
Previous experience includes 6 years as an Electronics Technician for consumer
electronics/communication equipment and 6 years as a military Electronics Technician.
Relevant Experience
Experienced with a wide variety of network topologies, platforms, and network
operating systems, including: Intel-based PC's, IBM S/36, and IBM AS/400
environments.
Provides network design, installation, training, support, and maintenance of computer
equipment for both ACS clients and ACS staff.
Network Experience includes:
· Client Operating Systems (DOS, Windows 3.x, Windows95, Windows98,
Windows NT, OS/2)
· Networking Operating Systems (Novell NetWare, Microsoft NT, IBM SSP, IBM
OS/400)
* Topologies (Ethernet, Token-Ring, Twinax)
· Protocols (IPX/SPX, TCP/IP, SNA, TDLC, SDLC)
Education amt Professional Achievements
Graduate of St. Cloud Technical College and USMC Engineer School
IBM AS/400e Certified Specialist
FCC Restricted Radiotelephone Operator Permit
Workshops/seminars attended:
· Managing & Supporting A Local Area Network
· PC Memory Management
· MS Windows: Tips, Techniques & Shortcuts
MS Windows NT Server Technical Workshop
· Upgrading to AS/400 Advanced Series PowerPC AS Workshop
· MS Office Seminar
· Client Access/400 Implementation for DOS
· AS/400 & MS Windows NT Server Integration
· Unleash the Power of CA/400 Workshop
· Netware for SAA
· IBM Technical Conference
05/01/'00 ,~k
29 n c s
DAVID TERRY - Networking Services Engineer
Mr. Terry has been employed with ACS since June 1990. His duties include the design
and implementation of Network Systems Administration. He is also responsible for the
integration and connectivity of the NT Server and the AS/400's.
Mr. Terry is also involved in the support of our tax systems as customer liaison providing
technical leadership and instruction to the customer base as well as the ACS staff. He is
responsible for installation, training and peripheral installations with full connectivity
setup, ODBC setup and usage and supports our PC networks countrywide.
Prior to going ACS, Mr. Terry held positions of Analyst/Programmer for ISTEL, Ltd.
And Rolls Royce in Coventry, England, with responsibilities of the administration of
company-wide online customer support.
Relevant Experience
[] AS/400, ADV/36 and S/36 installation and training
Network installation WFW 3.11/Windows 95 and Windows NT
AS/400 Systems Manager and Network Supervisor - ACS Stockton, CA
[] Installation of IBM terminals and peripherals, Ethernet, PC5250 Emulation
[] Maintenance of 800+ user access environment systems including coding support,
development and maintenance
[] Various coding language's including COBOL, SAS and PL1
[] Office Manager - ACS Stockton, CA
05/01/00 ~l~
30 A c s
DAVID TERRY - Networking Services Engineer (cont.)
Education and Professional Achievements
[] Higher Technical Certification - Mechanical Engineering, Coventry Colleague
Technical Education Certifications - Production & Mechanical Engineering, Tile Hill
[] Butts College of Further Education, Coventry, England
[] Qualified Production & Mechanical Engineer
[] Aero Draftsman Technical Apprenticeship
[] Rolls Royce Ltd., Coventry, England G.C.E.'s (Physics, Engineering, Technical
Drawing, Art)
[] G.S.E.'s (Mathematics, English, Geology)
[] Woodlands Comprehensive School, CoventD', England
05/01/00
31 ^ c
ROBIN KIRMEIER - Networking Services Engineer
Mr. Kirmeicr joined ACS in 1999. His present responsibilities include support network
installations, support local area network (LAN) Topologies, support wide area network
(WAN) enterprises and AS/400 Integration support.
Relevant Experience
Install hardware and configure new systems for labs and staff
Administer and maintain Microsoft NT server for file sharing, print sharing, and web
services
rn Analyze and solve computer problems within computer labs
Design and develop Internet web sites
rn Administer and maintain Window NT server for web services including DNS, FTP,
FITTP, SMTP, CGI, and R. emote Administration
Education and Professional ,,tchievernents
St. Cloud State University--St. Cloud, MN
Network Modeling/Simulation--Computer Science, Statistics
05/01/00
32
GARY SAUER - Networking Services Engineer
Mr. Sauer joined ACS in May 1998 as a Networking Engineer. His present
responsibilities include supporting network installations, local area network (LAN)
topologies, wide area network (WAN) enterprises and AS/400 integration support. Some
of his many duties include setting up Microsoft Exchange Server sites for e-mail and
collaboration. He also has set up Microsoft Small Business Servers and installed
Microsoft Office Suite at numerous governmental offices. Mr. Sauer is responsible for
TCP-IP connectivity to AS/400s.
Currently, Mr. Sauer is responsible for the network administration at one of ACS's
customer sites in Wisconsin where he manages a local and wide area network containing
approximately 150 PCs located at multiple sites. He is also responsible for their Novell
4.11 gateway for AS/400 connectivity.
Relevant Experience
[] Provide technical support and hardware service of computer systems in business,
government, and education settings
[] Support client communications, network, hardware and sofv,vare
Provided end user training on printers, tape operations, and other I/O equipment
[] Set-up and troubleshoot client-server LAN-based PC's and printers, ASCII terminals
and related devices
[] Warranty service for Compaq, Packard Bell, Lexmark, Hewlett-Packard, Fujistu,
Umax
[] Communications protocols TCP-IP, IPXJSPX, SDLC, Serial RS-232
[] Preventative maintenance on printers, CPU's, tape units
Education and Professional Achievements
Digital Electronics Technology Degree
St. Cloud Technical College, St. Cloud, MN
[] IBM 3/X Systems 1987 IBM 4300 CPU's 1990 IBM AS/400 CPU 1991
[] IBM RS/6000 CPU's, IBM 34xx tape, IBM printers, Lexmark printers
rn Texas Instrument, Genicom, Unimark, Hewlett-Packard, Datamaxx ptrs.
SCO Unix sys. admin, Netware 3.11 sys. admin./service and support
[] Microsoft Windows 3.1, Windows for Workgroups, Supporting Win 95
MS-DOS, PC-DOS, Microsoft works MS-office, Lotus Smartsuite 97
rn SABRE travel information networks. Worldspan travel systems
Total Quality Management TQM. Netmail, CICS, FIS, DDG
05/01/00
33
DAVE THOMPSON - Networking Services Engineer
Mr. Thompson has been with ACS since April 1988. Previous experience includes 3
years as Programmer/Analyst for Bankers Systems and 3 years as Programmer/Analyst
for Northwestern Supply.
Relevant Experience
Technical skills include RPGII, RPGIII, PASCAL and COBOL
[] Extensive experience on IBM S/34, S/36, S/38 and AS/400 platforms
[] Extensive experience in Networking AS/400's through Token Ring and Ethernet and
additional connectivity options available in today's market
[] Account Manager for existing clients--providing on-site visits insuring client
satisfaction and providing information on additional services and products
Experience with Microsoft Backoffice including Windows NT Server and SNA
Server
Responsible for analysis detailed design, testing, documentation, installation and
customer support of IBM/ACS government projects. Development of customer
support and work order data bases and software.
Actively involved with client training, system management, work management and
performance tuning on the AS/400. Previously helped teach a small business
computer class (RPG Programming) at St. Cloud State University.
Edztcation and Professional Achievements
Bachelor of Science--Computer Science, St. Cloud State University, St. Cloud, MN
IBM Certification--AS/400 Technical Solutions V4 ~
IBM Certification--AS/400 Professional System Administrator
05/01/00
34 ,,cs
General Town Information
The Town Hall is the main operational center. It is located at 53095 Main Road,
Southold, New York. The Town Hall houses the Supervisor, Town Clerk, Attorney, and
Zoning Board of Appeals, Tax Receiver, Building, Assessors, Planning Board, Justice
Court, GIS, and Data Processing offices.
The Town also has six remote sites. The Town Annex which houses Accounting,
Trustees, Community Development, and Historian. The other sites include the Police
Department (PD), Human Resource Center (HRC), Highway Department / Parks &
DPW, Recreation Center, Waste Management, and Scavenger Waste Plant.
During the late 1990's, as personal computers (PC's) grew in popularity with their ever
increasing power, network connectivity and growing library of desktop applications, the
Town added PC's to solve software and systems needs, department by department. As
PC's were able to double as display terminals, they were connected to the AS/400 serving
two purposes - Stand alone workstations and networked terminals.
To keep up with the growing needs for land use information, the Town initiated a project
to electronically map the Town via a geographic information system (GIS). Use and
need for this system and its information continues to grow.
The technologies in wide spread use today at Southold include:
· Personal Computers (PCs) including Dell, CompUSA, and Various Clones
· PC Operating Systems including Windows 3.1 I, Windows 95 & 98
· Desktop Software Applications
· Printers including Dot Matrix, Laser, Ink Jet, and Plotters
· AS/400 with the OS/400 Operating System
· Various individuals Internet and E-mail Accounts
Each of these technologies have their own unique staff knowledge, expertise, and training
requirements to be effectively utilized. In addition, the departmental specific applications
software (i.e. Financial, Justice, Taxes, GIS, etc.) requires a significant amount of
expertise, training, and ongoing support to keep these systems running smooth.
Last, but not least, electronics is changing the way business is done. The internet, e-mail,
file sharing, work group computing, telecommunications, and research capabilities not
only increase productivity, but increase the expectations of state agencies, county
agencies, town constituents, and even vendors. Realizing that electronic communications
is the wave of the future, and here to stay, the Town would like to begin a project of
updating the computer cabling to current standards that will provide departments network
access to software, systems, and databases.
05/01/00 z~k
35 ^ ¢ s
Town's current communication infrastructure
The infrastructure of the IS at Southold is multi-protocol. The cabling system that is
being used today is both twinaxial cabling and Category5 (Cat5) Twisted Pair cable to
connect all equipment. Currently some PCs are using a workstation emulation program
and an emulation adapter to communicate with the AS/400 via the twinaxiai cable. Some
of the departments in the Town Tail, Town Annex, and the PD have been re-cabled with
Cat5 cabling and are using a 10BaseT Ethernet Network via the 802.2 protocol. The line
speed of a twinaxial network is 1Mbps, where a 10BaseT network line speed is 10Mbps,
and a 100BaseT network line speed is 100Mbps.
The Annex is currently connected to the Town Hall via a 56K leased telephone line. It
uses an IBM remote controller for communication with the AS/400 in Town Hall.
The PD is using Cat5 cable and is using a 100BaseT Ethernet Network via the 802.2
protocol to communicate with their AS/400. However, the PD also has an IBM remote
controller and a leased telephone line for communication with the AS/400 in Town Hall,
and is using twinax cable for communication with it.
The High~vay Department also is connected to the Town Hall via a leased telephone line
and an IBM remote controller for communication with the AS/400 and it's two terminals.
The PC there is standalone.
The Waste Management Center has a small 10BaseT ethernet network that is used for the
scale program. This network is not connected with the Town Hall.
The remaining three remote sites (Human Resource Center, Recreation Center, and
Scavenger Waste Plant) do not currently have a network. However, they do have a
number of standalone PCs.
Current Equipment
See Addendum A
05/01/00 ~l,
36 ~, c s
Supplemental Technical Analysis
General
Implementation of these recommendations and building on the established infrastructure
will provide a reliable, efficient, and secure network environment. The users of the
network will receive tools needed to increase productivity, and the administrators will
have a system that will be easily managed and require less time to troubleshoot.
The growth and diversity of today's networks present significant management challenges.
Like many organizations, Southold has a multi-vendor network with different desktops,
operating systems, and applications. The network continues to expand as new
technologies are deployed.
There are no current standards or procedures in place for departments to follow when
purchasing new software or hardware. However, when a problem occurs, it is up to the
DP staff to kno~v the current network layout, hardware, and applications, without any
documentation. While the current staff does a very good job, their work could be made
more productive and decrease downtime by implementing appropriate standards and
procedures for end-users. As part of our project ACS will provide these
recommendations.
Fast Ethernet
By replacing the current twinaxial cable with Category5 twisted pair cable it will support
the installation of an industry accepted 100BaseT Ethernet network. ACS recommends
the network communication equipment to include a 10/100 auto-sensing Ethernet switch.
The switch would increase bandwidth in the network by efficiently routing network
traffic to the intended addresses and dumping bad packets that may occur. The switch
would also increase network speed by logically and physically assigning workstations
from their hub connection directly to the destination hub without sending traffic to other
hubs on the network.
05/01/00
37 ,, c s
Protocol
Network Protocols are a "formal set of conventions governing the format and relative
timing of message exchange in a communications network". The selection of the
appropriate protocol establishes the orderly and reliable transfer of data among the
workstations on the network. Transmission Control Protocol / Internet Protocol (TCP/IP)
has become the protocol of choice for connecting various midrange and PC workstations
and is our recommendation for Southold. The selection of this protocol allows for the
leveraging of various hardware platforms, applications, routing, firewalls, etc. that
otherwise might not be able to communicate with one another.
The protocol that is used is a very important part of the network design. As the network
grows, TCP/IP will be needed to support Wide Area Network (WAN) and Local Area
Network (LAN) connections.
Frame Relay
Frame Relay is a data protocol. To be more specific, it's a network access protocol,
which means that it takes other protocols, like TCP/IP, IPX (Novell's version of IP), and
just about every other protocol you can think of, and encapsulates them with Frame Relay
headers and trailers for protocol and network consistency. This means those dissimilar
"native" protocols, like, again, TCP/IP, and IPX, can share the same network without
incompatibility, irreconcilable differences and big conflicts. The Frame Relay protocol
has been specially designed to transport large and variable amounts of data at "reasonably
high speeds" very efficiently.
Frame Relay provides a global standard, multi-protocol network. And its incredible
efficiencies also reduce end-to-end transit delay for better data throughput (read:
improved response time). But even more importantly, Frame Relay also allows data to
"burst" (transmit) beyond its specified data rate; meaning that your anticipated and
unanticipated increases of data traffic are efficiently handled without impact to your other
traffic.
Frame Relay is one of the migration paths to the high bandwidth transport architecture of
the future, namely Asynchronous Transfer Mode (ATM). That's a transfer rate of at least
52Mbps!
05/01/00
38
Server Location
ACS recommends that the physical location of all servers be in one central, controlled
and supervised environment. The physical proximity of the abandoned Town Historian's
office next to the Management Information Systems area (MIS) makes this the ideal
location. The consolidation of servers into a central location will assure access control,
monitoring and backup. This consolidation is fostered by the installation of the new-
segmented network with centrally located hubs and routers.
Staffing
Independent surveys have shown that the ratio of MIS personnel to end-users is anywhere
from 1:30 to 1:50 depending on the organization, skill set of its' employees, and number
and age of the operating systems supported. ACS is aware of the Town's intent to hire an
additional full-time MIS staff person and is fully supportive based on the number of end-
users that will now be on the network. The skill set level of this individual is mentioned
earlier in this document.
Uninterruptible Power Supplies (UPS)
There are two unfortunate realities of the electronics age; the Power Companies simply
cannot provide the clean, consistent power demanded by sensitive electronics, and the
customer is ultimately responsible for the health and safe operation of his/her equipment.
Southold must be protected against all power fluctuations in order to preserve the
integrity of the data. Therefore, a UPS device will be connected to each file server at the
town. and for all the network communication equipment.
05/01/00 ~
39 .~ ¢ s
Training
ACS recommends that the town have training for all computer users for the PC
applications such as the Microsoft Office products and is aware of the Town's intent to
enroll the services of a local vendor for this all important piece.
ACS will provide another level of training for Town Data Processing Staff. A more
detailed training for administration and support of the PC applications, server programs,
and network hardware for the DP staff. ACS will provide instruction focusing on the
following areas:
1. Introduction to Administering Windows NT
2. Setting up User Accounts
3. Setting up Group Accounts
4. Securing network with shared and NTFS Permissions
5. Network Printing
6. Auditing Events and Resources
7. Backing up and Restoring Files
05/01/00
40
Pricing
Our division of ACS works solely with local government offices in 36 States. As a result
of our experience we understand the budgetary constraints faced by your agency. With
that in mind, ACS has negotiated, with Dell Computer, to match hardware prices that
Southold is able secure from the New York State contract. We have also arranged for
remote dial-in services to configure routers by Network Engineers in our Dallas facility,
thereby avoiding additional travel expenses. To keep other travel costs at a minimum,
ACS is willing have three of our Network Engineers s~ay over the weekend for a
contiguous two week installation during the Phase III visit. We are offering this because
airlines typically offer steep discounts if a Saturday night stay is included in the travel
itinerary. If approved, ACS is also willing to waive our standard $45/hr travel rate.
Finally, if the Board approves of our presence at the Town Hall on the weekend, our
proposal includes working part of Saturday at our standard $145/hr rate rather than our
$225/hr weekend rate. Added together, the total of ACS's travel concessions exceeds
$8,000.
We have provided pricing broken down by Town Hall and each remote location. Within
location we have one cost quote column for Frame Relay Connectivity and the second
cost quote column is for dial-up connectivity. We are presenting our proposal in this
fashion so that the Town Board is able to make an informed decision about connectivity
options that will ultimately affect the total end cost of the project.
In essence, a Frame Relay connection is a high-speed data line that is "up" 24 hours per
day. Conversely, a dial-in approach is a "use only when necessary" option. When the
Frame Relay option is chosen for a remote site, specialized networking equipment, set-up
charges and monthly recurring line charges are required. Due to the number of Town
personnel at certain remote locations, the Town Board can weigh the cost/benefit factor
in connecting these sites.
Advantages of Frame Relay Connectivity over Dial Up
· Faster connection
· Avoid dial up to check e-mail and gain Internet access
· Reliability
Disadvantages of Frame Relay Connectivity over Dial Up
· Cost
05/01/00
41 a, ¢ s
Summary_ of Proposed Equipment
Network
Equipment
1
2
6
7
7
1
12-port Dual Speed Ethernet Switch
24-port Dual Speed Ethernet Hub
12-port Dual Speed Ethernet Hub
650VA Back-UPS
CISCO Router w/DSU & IP Routing
Perle 594T Remote Controller
Town NT Server
Dell PowerEdge Server Unit
Misc.
Equipment
Department
PC's Int PrtSvr Ext PrtSvr NiC's
Printer
Data Processing 3 0 0 0 1
Clerk 0 1 1 0 0
Supervisor 2 0 2 1 0
Attorney 0 0 0 2 0
Zoning Board of Appeals 2 0 1 0 0
Tax Receiver 1 0 3 0 0
Building 5 0 2 1 0
Assessors 3 0 1 0 0
Planning Board 4 0 2 0 0
GIS 0 0 0 0 0
Justice Court 7 0 1 0 0
Training Room 4 0 0 0 0
Trustees 1 0 0 0 0
Community Development 1 0 1 0 1
Accounting 4 0 0 0 1
Historian 1 0 0 0 1
HRC 1 0 0 0 0
Recreation 1 0 0 0 0
Highway 1 0 0 1 1
41 1 14 5 5
Totals
See Addendum B for details.
05/01/00
42
ACS's References
Specific to the state and local government sector, we present some of the findings
from our most recent satisfaction survey that illustrate our depth of commitment
and trust to our clients. As noted in the right column, ACS' combined positive
score approaches 100 percent.
Responsiveness and
willingness to help client
Reliability and quality of
products and services
Professionalism and conduct of
employees
Understanding of your needs
and requirements
Knowledge and expertise of its
people
1% 9% 90% 99%
0% 18%
O%
0%
0%
18%
18%
18%
82% 100%
82% 100%
82% 100%
82% 100%
The following references provide a representative portrayal of the breadth, range,
and scope of services and projects ACS provides. Our experience and ability to
provide a broad continuum of Information Technology (IT) services is clear.
ACS' legacy of providing compelling value-added IT services to governments has
spanned more than 30 years. Our strong county and city client base includes
Solano, Richmond and Mendocino counties, and the cities of Carrollton, Orange,
Riverside. Pomona, Palmdale, Irvine, Santa Clara, Mountain View, Putnam, among
others. ACS has also provided solutions for the states of Colorado, Florida, Iowa,
Montana, New Mexico, New York, South Carolina, Washington, West Virginia
and Wyoming. With a focus on providing innovative value-add solutions to our
clients, we strive to make the communities we serve attractive communities for the
citizens, city and county staff, and elected officials.
Our emphasis on providing Smart Community solutions, consistent with providing
govermnents with better, faster and more economical ways of delivering services
makes ACS a preferred IT vendor. ACS corporate resources, from our state-of-the-
art data centers to the many technical and industry experts we employ, provides the
Town of Southold a comfort level that whatever technology needs may arise, ACS
is ready with a creative and achievable solution. We look forward to the
opportunity to provide these same services to the Town of Southold.
05/01/00
43 A c
ates of Service ACS client since January 1997
eographie Area Riverside is located in Southern California within comfortable driving
distance of Los Angeles and San Diego.
ndustry Local Government
lient Size Riverside has a city population of 247,800 and has an area of 77.179 square
miles
CS Services Provided Riverside awarded ACS a systems integration contract to replace computer
hardware, operating systems, and application software: and provide
implementation services. As a part of the base contract, the City contracted
for multiple refreshment projects. ACS is providing supplemental consultants
to perform the refreshment projects.
ACS will perform integration services for the Police, Fire, and Public Utility
Departments for the replacement of the City's radio controller, which is used
to dispatch emergency vehicles and personnel. The new radio controller will
be interfaced with the City's computer-assisted-dispatching (CAD) system as
well as mobile digital terminals (MDT's) that are used in police, fire and
public utility vehicles. The project will also provide a direct link to the
Department of Justice computers to access criminal information through the
California Law Enforcement Telecommunications System (CLETS).
The second agreement with ACS is for Geographic Information System
(GIS) integration. The City currently has a very sophisticated GIS, which is
used extensively for maintaining engineering and infrastructure data. The
City Council has a goal to leverage their past investments in the GIS and
make the system and its information more accessible citywide. ACS will
furnish the resources to plan, analyze, implement and maintain the GIS
extensions, providing additional interfaces to departmental information
systems.
ACS conducted a citywideYear 2000 assessment. The assessment included
an in-depth analysis of mainframe operating system, financial and utility
applications; department survey of desktop "off-the-shelf" and database
applications; and a detailed evaluation of personal computer hardware.
Compliance alternatives were documented and discussed with the Year 2000
project committee in weekly meetings. Letters and surveys were distributed
to third-party vendors for verification of compliance.
ontact Name Lawrence Paulsen
ontactPhone Number 909.782.5553
05/01/00
44
ares of Service Client since January 1998
eographic Area The City of Carrollton is geographically situated in the Dallas/Fort
Worth Metroplex in North Central Texas.
ndustry Local Government
lient Size The City of Carrollton has a population of 102,350 and encompasses
38 square miles. The city has more than 1,000 city employees.
CS Services Provided Once the contract began in January, ACS hit the ground running to
help the city reach its goals: improve organizational effectiveness and
respond to user expectations, implement a citywide computing and
telecommunications infrastructure, increase employee productivity, and
promote the public's access to government.
Rebuilding their technology infrastructures has been ACS' focus from
the start.
ACS installed a new citywide network called COREnet (Carrollton
Online Resource Exchange Network), replaced obsolete
telecommunications, trained city employees, provided help desk
support, reduced the impact of Y2K and helped plan for the future.
From replacing old systems to training employees, ACS has worked
closely with city management to ensure Carrollton has technology that
is ready for the furore and more importantly meets the unique business
requirements of a growing city.
ontact Name Beth Bormann
ontact Phone Number 972.466.3008
05/01/00 z~
45 ~, c s
Dates of Service ACS client since November 1998
Geographic Area Pomona lies on the eastern most border of Los Angeles County at the
crossroads of the Inland and San Gabriel valleys.
Industry Type Local Government
Client Size City of Pomona employs 800 and has a population of 143,153.
ACS Services Provided ACS provides ~ull technology outsourcing. As a par~ of the base contract,
the City contracted for multiple refresl'~nent projects. The projects include
an HP migration to client/server, citywide desk-top hardware and sot~ware
upgrades and standardization, Public Safety CAD/RMS, utility billing,
Web development, GIS services, Year 2000 Compliance remediatinn and
Year 2000 financial and payroll.
ACS also provides the following services:
· Mainframe data processing services including operations and
systems technical support. ACS assumed thc City's computer center
and related assets, and hired most of the computer center
employees.
· Asset management and maintenance for all computer equipment
· Configures, monitors and manages a 500-site data LAN/WAN
environment
· Periodic reporting of network performance and availability
· Provides design, performance analysis, performance tuning and
capacity plarming for data networks
· Built and maintains a test laboratory where all new configurations
are tested before fielding on the network
· Provides circuit provisioning and equipment installation services to
bring up new sites on the WAN and upgrades equipment at existing
locations
Contact Name Severo Esquivel, City Administrator
Contact Phone Number 909.620.2314
05/01/00
46 ~, ¢ s
Conclusion
ACS warrants that our proposal is complete with respect to addressing each item listed in
the Need Analysis section of this document. We are confident that our proposal positions
the Town to take advantage of leading edge technology because it encompasses the
Intemet, where much of the world's business is now taking place, e-mail for recognizing
efficiencies with internal and external communications, brand name equipment, virus
protection, and backup software that is the foundation for uninterrupted business.
All our work carries a 90-day warranty where we will answer any questions or provide
additional assistance via telephone at no additional charge. Thereafter, ACS offers
networking services contracts for telephone or onsite network support catered specifically
to your needs and requirements.
Thank you once again for your consideration. We look forward to the opportunity of
partnering with the Town of Southold to deliver a solid communications backbone that
benefits the constituents, elected officials and employees of your community.
05/01/00
47
Addendum
Addendum A - Current Equipment Listing
Addendum B - Proposed Equipment Listing
Addendum C- Network Diagram
Addendum D - Project Gantt Chart
Addendum E - Sample Extended Network Services Contract
05/01/00 ~" '~
48 a, ¢ s
Town of Southold, NY
Current Equipment Listing
(As of 2/15/2000)
Name Mfg.
Data Processinq
Model Processo~
IBM i9406-500 lAS/400
[IBM
9348-001l
6262-0011
John iDell IDimension
Dell
Clone
Clerk
IBM
3Com
3197-C01
3C16611
3Com 3C16611
Dell
Dell
(PS T600
XPS T600
'Dell XPS T6001 W98
i Dell XPS T6001
i Dell XPS m600i
iHP
XPS T600~
Dell XPS T600I
Dell (PS T600 I
i Okidata ML-391
Laser Jet 4050
4019-001i
Canon PC-430 i
Epson iStylus Color640
!IBM
ADDENDUM A
O/S iRAMI Disk Space
29.2G 14.6G
i W98
SupervisorI i! t600
Dell iXPS
Dell t600
I Dell
IIBM 13197-C01 ~
IIBM 4019-001 I
ilBa 4019-001!
A~orney
iDell 'XPS T600 il
Dell IXPS t6001
HP DeskJet
HP Scan Jet
Misc.
V4R4M0
R-R Tape Ddve
Pdnter
~pe Ddve
Ethernet PC
Ethemet PC
Twinax PC
Twinax Terminal
port 10/100 Ethernet Hub
24-port 10/100 Ethernet Hub
IEthernet PC
]Ethernet PC
I Ethemet PC
!Ethernet PC
~met PC
Ethemet PC
Ethernet PC
Ethernet PC
Parallel Matrix Printer
Laser Pdnter
Parallel Laser Pdnter
Scanner
I Parallel Inkjet Printer
Ethernet PC
Twinax PC
Twinax PC
Twinax Terminal
Parallel Laser Printer
Parallel Laser Pdnter
lax PC
Twinax PC
Parallel/USB InkJet Pdnter
USB Scanner
Southoid, NY - Network Analysis Addendum A - Page 1 of 5
NameI Mfg. Model
Zoninq Board of Appeals
Clone
BM 3477-C01
i IBM 4019-001
Tax Receiver
CompUSAi
I compUSAi
CompUSA~
CompUSA
:CompUSA; IW98
i Epson FX-870
J Epson i FX-870
I Epson
i Epson LQ-570+ I
[Okidata ML-321
IIBM 12391-001
IBM 14224-001
IBM 14028-001
Buildinq
!Clone
~IBM 3197-C01
i IBM 3197-C01
IBM !4029-001
HP !Laser Jet 5L
Assessors
I Dell
Dell
[Dell
I Dell
Clone
IBM 3197-C01
IBM 3197-C01
IBM 7019-001
IBM 4224-001
Town of Southold, NY
Current Equipment Listing
(As of 2/15/2000)
Ethernet PC
Twinax PC
Twinax Terminal
Laser Pdnter
Ethernet PC
Ethernet PC
Ethernet PC
Ethemet PC
Ethernet PC
Ethernet PC
~arallel Matdx Pdnter
Parallel Matrix Pdnter
Matrix Pdnter
~arallel Matrix Pdnter
allel Matrix Printer
Parallel Matdx Pnnter
Twinax Laser Pdnter
Ethernet PC
Misc.
Standalone PC
Twinax Terminal
Terminal
Parallel Laser Printer
Parallel Laser Printer
Ethernet PC
Ethernet PC
Ethemet PC
Ethernet PC
Ethemet PC
Twinax PC
Twinax Terminal
Twinax Terminal
Parallel Laser Printer
Matdx Pdnter
Southold, NY - Nebc~ork Analysis Addendum A - Page 2 of 5
Town of $outhold, NY
Name Mfg. Model
P anni~q Board
Dell
Clone
IBM
IIBM
IIbM
3197-C01 I
GIS
3197-C01 ~
4029-001
I IBM 4029-001
!Dell Optipiex Gs W95
i HP LaserJet 5M
iHP IDesignJet 2500CP
Justice Court
Dell
C one
Clone
BM
3197-C01 !
~IBM 3197-C01 ~
! BM 3197-C01
[IBM 3197-C01
IBM 4019-001
pson FX*870
Current Equipment Listing
(As of 2./15/2000)
Misc.
I Ethemet PC
ITwinax PC
iTwinax Terminal
iTwinax Terminal
Parallel Laser Pdnter
aser Printer
Ethernet PC
IColor Parallel Laser Printer
Parallel/Ethernet Plotter
!Ethernet PC
i Ethemet PC
i Ethemet PC
Twinax Terminal
Twinax Terminal
Twinax Terminal
Tw nax Term na
ITwinax Laser Printer
iParallel Matrix Printer
Southold, NY - Network Analysis Addendum A - Page 3 of 5
Town of Southold, NY
Current Equipment Listing
(As of 2/15/2000)
Name I Mfg. Model Processor O/S 1RAM Disk Space Misc.
Annex
Data Processinq
IBM 5494-001 via 56K Digital Leased Line to Town I Remote Controller
!IBM 3197-C01 I I Twinax Terminal
I IBM 14234-001 I Twinax Matrix Pdnter
!'--!Netgear DS-516 I 16-port 10/100 Ethemet Hub
Trusties
I
IDell I IW95 I Ethernet PC
JlBM 3197-C01 I Twinax Terminal
i IBM 4028-001I Twinax Laser Pdnter
Community Development
!Clone I W3.1 I !Twinax PC
!IBM 4029-001 i r IParallel Laser Pdnter
~ I
Accountinq
ICIone W3.1 I Twinax PC
!Clone W3.1 i Twinax PC
iClone i W3.1 I Twinax PC
!IBM1 3197-C01 I ! Twinax Terminal
i IBM 4028-001 Twinax Laser Printer
Historian
i IBM 3197-C01 Twinax Terminal
I IBM ~4028-001 Twinax Laser Pdnter
Southold, NY - Network Analysis Addendum A - Page 4 of 5
Town of Southold, NY
Current Equipment Listing
(As of 2/15/2000)
Name i Mfg. Model
Human Resource Center
Misc.
IDell Lattitude ]
Epson Stylus Color 640
i Epson Stylus Color 640
Waste Management
Dell
!Dell
Dell
Dell
i Dell i
HP DeskJet 8550xi
I HP LaserJet 4050TN
!HP Laser Jet 4050TN
i3Com 'P800
i3Com TP400
i W98
i W98
Standalone PC
Standalooe PC
Standalone PC
Standalone Laptop PC
Parallel Inkjet Pdnter
Parallel Inkjet Pdnter
Ethemet PC
Ethernet PC
j Ethemet PC
Ethernet PC (Acting Server)
!Parallel Inkjet Pdnter
iPara e/Ethernet Laser Printer
Laser Printer
8-port 10BaseT Ethemet Hub
4-port 10BaseT Ethemet Hub
Recreation Center
~
i Dell
JClone j
J HP Laser Jet 4P
HP Scan Jet
Standalone PC
Standalone PC
Parallel Laser Printer
I Remote Controller
ITwinax Terminal
ITwinax Terminal
Standalone PC
Parallel Inkjet Printer
Twinax Matdx Pdnter
Highway Department/Parks & DPW
I IBM
5494-001
3197-C01
3197-C01
i Epson Stylus Color 640
I IBM 4224-001
Police Department
IBM 5494-001
IBM 7861-016
IBM 9406-600
HP J3295A
via Leased Line to Town Hall
Remote Controller
Modem
V4R2M0
10/100 Ethernet Hub
Southold, NY - Network Analysis Addendum A - Page 5 of 5
Town of Southold, NY
Proposed Equipment Listing
ADDENDUM B
ii~1Price Frame Relay
Town Hall _
IDeacription !Total Price
Cabling Installation
Dial Up
Total Price
1! !Cat5 Cabling Town Hall $13,750.00 $13,750.00 $13,750.00
Ii '
1 Frame Relay PVC 384~ C rcuit $400.~0 $,~0.C0 $400.~0
Net~vork Equipment
i i3Com 12-port Dual Speed Ethernet Switch $1,645.03 $1,645.03 $1,645.00
!3Com 24-por~ Dual Speed Ethernet Hub $1,3~5.00 $2,6~0.(~0 $2,6~0.00
[Cisco Router w/DSU & fP Routing i $3,779.00 $3,779.00 ~ $3,779.00
I IAPC 650VA Back-UPS $280.(~ $280.00 $280.00
NT Serverl ;
IDeil PowerEdge Server w/6COMHz Pent/urn !$31,064.79
1:2~-'~1B RAM, 27.3GB Hard Ddve w/RAID Controller
17/aOx CD-ROM, Tape Ddve, Diskette Ddve, Mouse, Ke
14-modem RAS Adapter, MS BackOffice lO0-user
IAmServe Backup Sltw Inoculan AV Sffw lO0-user
Tapes for Server Backup I $16.25
New PCs;
, J
301 iDe Opt Plex PC w/533MHz Pent/urn III & 51 $1,210.00
4MB V~dse Memory & Intagrated Sound Adapter
128MB ECC SDRAM Memory
$.4GB {DE Hard Drive & 3.5" Diskette Ddve
20,'48x CD-ROM w/Sound
I il 7' Cotor Monitor, Keyboard, Mouse
Network Adapter
IMS Windows.q6 SE, Norton Antivirus
Next Business Day Onsite Warrant7
SoftwareI
237 i MS Office2CCO Standard Bumnese Edition
IMS OfficeL~CO Pmtassmnal Busmses Edib(
Misc. Hardware
11 Hew~ett Packard Laser Jet 8100N Printer
1 ntema Pdnt Servers
13! External Pnnt Servers
41 Ethernet Adapters
!TOTAL TOWN HALL INVESTMENT:
ii
$t62.~I St b-'Z50
$10,9~5.00
$1,797.~0
$111,456.29
$10,9G5.00
$1,797.00
$111,456.29
Southold, NY - NetworkAna~ys~s Addendum B - Page 1 of 6
Town of Southold, NY
Proposed Equipment Listing
Town Annex
;abling Installation
11 lear5 Cabtin9 Town Aonex
1 I Frame Relay PVC 56K Cimuit
Network Equipment
I I 3Com 12-port Dual Speed Etl'~met Hub
l j C,sco Router w/DSU & ,P Routing
11
Pede 594T Remote Controller w/Ethernet
11 APC 650VA Back-UPS
New PCs
8[ )ell OptiPlex PC w, S33MHz Pentium III & 5
I 4MB Video Memory & Integrated Sound Ada
128MB ECC SDRAM Memory
6.4GB IDE Hard Dnye & 3.5" Diskette Drive
20/48x CD-ROM w/Sound
! 17" Color Monitor. Keytx)ard. Mouse
i integrated 10/100 Netlaork Adapter
! /IS Windows~8 SE. Norton Antivirus
3 year Next Business Day Onsite Warrant'/
Software
81 MS Office?nnrl Standard Business Edition
arlc~e
Frame Relay Dial Up
Total Price
Total Price
$1.210.a0
Misc. Hardware
1 I F_xtemal print Servers
3 [HPLaserJetZ~50TN17PPMLaserPdnter~ $2,126.aC) $6,3T8.0oi S6.378.oo
! i TOTAL ANNEX INVESTMENT:
Sout/qold. NY -- Net~m Anatysis Addendum B - Page 2 of 6
Town of Southold, NY
Proposed Equipment Listing
Police Department
Frame Relay Dial Up
:~uantity I Description i Price Total Price Total Price
!Cabling Installation
!CatE; Cabling of Police Department $3.(30 I $O.00 ! $O.CX3
i Ffame Relay PVC 5~K Circuit SdCO.OO i $400.(30 ' $403.00
Network Equipment
~1 i3Com 12-port Dual Speed Ethernet Hub
Cisco Router w/DSU & IP Routing $3,779.(~0 I $3,7"/9.(~0 I $3,779.00
I I IAPC 650VA Back-UPS $280.(30 ~ $280.G0 ' $280.(30
TOTAL PO INVESTMENT: I
H .qhway' Department
Cabling Installation !
1 Cat5 Cabling of Highway Depar[ment $I ,5CO.00 ! $1.500.00 i $I ,500.00
1 Frame Relay PVC 56K Circuit $4(30.00 j SaO0.OO i $~C0.00
detwork Equipment I
'' !
11 i3Com12-portDua Speed Ethemet Hub $,9~5.00 [ SSeS.00
ii
, I C/scs Router w/DSU & IP Routing $3,7-/9.03 i $3,779.03 [ $3,779.(30
1IAPC ~EOVA Back-UPS $280.C0 $280.(~0 I S280.c~-
New PCs
1' ;Dett OpttPlex PC w/=J~3MHz Pent/urn III & 5' $1,210.(~0 i $1,210.00 i $1,210.C~
4MB Video Memory & Integrated Sound Adapter
128MB ECC SDRAM Memory
!6.4GB IDE Hard Drive & 3.5" Diskette Drivei
i20/48x CD-ROM w/Sound
17'' Color Monitor, Keyboard, Mouse
I
I Integrated 1C)/I(~O Network Adapter
I IMS Windows98 SE Norton Antivirus
i 3 year Next Business Day Onsite Warranty I
Soft. are
MS Office2000 Standard Business Edition I
Misc. Hardwarejl
1 ! llntemal Print Servem $479.00 i $479.CO $479.00
1 :iHP Laser Jet ,~:OTN 17PPM Laser Printer' $2,126.00 [ $2,126.CX3 [ $2,126.00
i
TOTAL HIGHWAY DEPT iNVESTMENT:I $11,174.00 $11,174.00
Sout~old. NY - Network Anatys~s Addendum B - Page 3 of 6
Town of Southold, NY
Proposed Equipment Listing
Waste ManaRement
~uantlty Description
;abling Installation
Price
I Fran~ Relay
ITotal Price
Dial Up
Total Price
$1,503.CX3 $0.00
11 ! Cat5 Cabling of Waste Management
11 ! Frame Relay PVC 56K Cirou~
ii
Network Equipment
1!
3Corn 12-pori Dual Speed Ethernet Hub
iCisco Router w/DSU & IP Routing
iAPC 650VA Back-UPS
!3Corn 56K AnaiscJ Modem
TOTAL WASTE MGT INVESTMENT:
Human Resource Center
Cabling Installation
11 iCat5 Cabling of Human Resource Center
11 Frame Relay PVC B6K Circuit
Network Equipment
I 13Com 12-pori Dual Speed Ethernet Hub
11 iCisco Router wtDSU & IP Routing
iAPC 6EOVA Back-UPS
i 13Com 56K Anaisg Modem
New PCs i
1 I !Dell OpfiPlex PC wFJ33MHz Pentium Itt & 5
$1,210.00
14MB V-,:leo Memory & Integrated Sound Adapter
128MB ECC SDRAM Memory
6 4GB IDE Hard Drive & 3 5" Diskette Ddve
L:~3/48x CD-ROM w/Sound'
17" Color Monitor, Keyboard, Mouse
Integrated 1(3/100 Network Adapter
MS W ndowsBe SE, Norton Ant~ms
year Next Business Day Onsite Warrant
$1,210.00 i
$1,210.C0
Software [
MS Office2CCO Standard Business Edition $4~5.00 $405.00 I $405.00
TOTAL HRC INVESTMENT: I $8.5E~.00 ~ $1,884.{30
I
Soumold, NY - Ne{wort( A~aly~ls Addendum B - Page 4 of 6
Town of Southold, NY
Proposed Equipment Listing
Recreation Center
I Frame Relay Dial Up
Quantlt~ Description PHce Total Price Total Price
Cabling Installation
1 Cat5 Cabling of Recreation Center $1,500.00 I $1,5CO.00
Frame Relay PVC 56K Circuit $400.00I $403.00 !
Network Equipment
1J 3Corn 12-port Dual Speed Ethernet Hub $995.00 $9~5.~30 $O.00
1 i Cisco Router w/DSU & IP Routing $3,7-/9.(X3 I $;3,779.~3 $O.~0
111 APC 650VA Back-UPS $280.Q0 I $280.C0 I $O.00
3Corn 56K Analog Modern $2~.{30 I $O.(33 ! $269.00
New PCs
I ~ 4MBDell OptiPlexvideo MemoryPC w,'=~33MHz& IntegratedPentiurnsoundlll Adapter & 51 $1,210.00Iii $1,210.00 I1! $1
1128MB ECC SDRAM Memory ] I
I i6.4GB IDE Hard Drive & 3.5" Diske{te Drive~I I
i '20/48x CD'ROM w/S°und
17' Color Monitor, Keybeard, Mouse
I Intecjratod 1D/I(30 Network Adapter
I
MS Windows98 SE, Norton Antivirus
I 3 year Next Business Day Onsite Warranty~
I
Software
1 I MS Office2000 Standard Business Edition $405.00 ! $4135.00 i
i TOTAL REC CENTER INVESTMENT: i $8,.569.Q0 ! $I,884.~0
So.old, NY - NeWeorkAnal't~$ Addendum B - Page 5 of 6
Town of Southold, NY
Proposed Equipment Listing
I ;Frame Relay iDlal Up
One Time Char,qes ! Total Price ITotal Price
Ii '
Town Halt i I i $111,456.29 ! $111
Town Annex i I $30,111.C~0 ! $30,111.00
Police DepartmentI $5,454.00 i $5,454.00
Highway Departrcent $11,174.~0 ! $11,174.00
Waste Management $6,~;>4.00 I $2~.00
Hurcan Resource Center $5,.569.C0 I $1,884,00
Recreation Center $8,569.(~0 i $I,88400
Sub Total Frarce Reaiay, Cable. Equiprcent and Software l I $182,287.29; $162.232.29
Bell Atlanti~ Intemet Services I $5C0.00 !
ACS Networidng Se~ces - LAN & WAN servicesI $74,G33.00 i
ACS Networking Services - Relocate Corcp~er Roorc (Bdgt est) $18,870.(33i $18,870.CO
Includes up to 48 new cebla runs,& 1 Tdp for 45 Hre I
ACS Travel & Expenses Budget Est. (Billed es actuat) $22.5(3000 1
J i one Time Charge Total:! $298,157.29 ~, $278,102.29
4.575% Contingency Budget I $13.642.71i $13,gC5.11
ACS project Managercent I $23.L~0.00 ~ $23.200.00
I ! TOTAL NETWORK BUDGET:i I $335,000.00 ! $315,207.40
Monthl~f ~har.qes {3 year contract) , I
! Monthly Annual Frame Annual Dial Up
Town HaUl I Fee I Relay Fee Fee
121 I Bell A~ntic 384K Frame Relay Circuit I $557.25 i $5,687.~0 $5,687.00
121 iBe~lAtlanticlntemet Services I $690.00{ $5,280.00 i $5,280.00
Town Annex
12i [ Bell Atlantic 56K Frame Relay Circuit $141.94 $1,703.28 $I ,7(33.28
Police Department
12] I BStl Atlantic 56K Frarce Relay Circuit $141.94 i $1,703.28; $1,703.28
Highway Department ~
12 I Bell Atlantic 56K Frame Relay Circuit $141 94 $1,7CG.28 i $1.703.28
Waste Management I
121 iBeit Atlantic56K Frame Relay Circuit $141.94 $1,703.28: SO.CO
t 2:1 I Bell Atlantic Analog Phone Une $50.00 SO.O0 ! ,~0.00
Human Resource Center~
121 Bell Atlantic 56K Frame Relay Circuit $141.94 $1,703.28 ~ .SO.O0
12! Bell Atlantic Analog Phone Line SE~.O0 SO.O0 ! $600.00
Recreation Center
121 iBell Atlantic 56K Frame Relay Circuit $141 .~4 $1.703.28 i SO'00
12[i []Bell Atlantic Analog Phone Line il $50.00 SO.CO !1 $600,00
! i $26,186.681 $21,276.84
Southold. NY - NetWod4 Anal~is Addendum B - Page 6 of 6
Town of Southold, NY
I
I II
Southold, NY -- Network Analysis Addendum C -- Page 4 of 4
Town Hall
Town Annex
384K Circuit
56K Circuit
Wide Area Network
Bell Atlantic
Frame Relay Network
and
Internet
56K Circuit
56K Circuit
56K Circuit
Highway
Department
Waste
Management
Human
Resource
Center
Police
Department
56K Circuit
56K Circuit
Recreation
Center
Southold, NY -- Network Analysis Addendum C -- Page 4 of 4
Town Hall Network
384K Circuit to
Bell Atlanti/fi~
Cisco 2611
Router
3Corn Switch
12-pod
.~'~Dial Line
~ From ACS
ECS Modem
~BM A$/400
I
Twinax Terminals
3Com Hub
24-pod
3ComHub
24-pod
Dell NT Server
3Corn Hub
24-po[t
3Corn Hub
24-port
Dell Desktop PC's
Nelwork Laser Printers
Southold, NY -- Network Analysis Addendum C -- Page 4 of 4
Remote Sites Networks
56K Circuit to /
Bell Atlant~
Cisco 2611 fl El ~ ~ ~:', ]
Router
3corn ,ub
12-port
Dell Desktop PC's
Network Laser Printers
Soulhold, NY -- Network Analysis Addendum C -- Page 4 of 4
Town of Southold, NY
Network Project
Chad is based on Ille Town Board approval of project at the May 9, 2000 meetiog.
ID Task Name April 2000 I May 2000 ! June 2000 I July 2000 I August 2000 [ September 2000
1 Town Board Approval ~ Tue 05105 ~ Town el Soulhold
2
3 Contract to ACS for Services
4 ......... i Wed 06110 ~ Town o! Soulhold
5 Phase I 4~lelwork Layout Wed 06117 ~ Wed 06107
6 Floor Plans to ACS & Vendors Wed 05117 ~ Town of Southold
7 Coordinate Onsite Visit with all Vendors Wed 05117 ~ ACS Networking Services
0 .......... Travel to Town o! Southoid i Mon 06~22 U ACS Ne~vorking Services
9 Onsite Visit for Computer Room
Tue 05123 ~] ACS Ne~,Vorking ServiCes
10 Provide Proper Start to Attend Meeting i Tue 06/2:3 {] Town of Soulhold
. - ~-,;,v-.~ ~,om Town of So~ho~d i Wed 06124 ~ ACS.etwo,ki.g ServiCes
12 Contract with Belt Atlantic Wed 05124 I Town of Southold
13 Registralion of Domain Name i Wed 06~24 I ACS Networking Services
14 Construction of Computer Room Wed 05~24 ~ Town of Southold
15 Schedules for Phase II Thu 05126 []ACS Networking services
16 Order Equipment for Phase II Wed 05~24 ~ Cabling Company
17 Accept Delivery of Equipment for Phase II
i Fir 05126 ~ Town of Southold
Task ~!iiii~iiii!i!~:.!!iii!iiii::::i!:.!!i::!~ Rolled Up Task External Tasks
Progress Rolled Up Milestone ,/~ Project Summary
Milestone · Rolled Up Progress
Summary ~ Split ~ .............................
Southold, NY -- Ne~vork Analysis Addendum D -- Page 1 of 4
Town of Southold, NY
Network Project
Chart is based on the Town Board approval of projecl at the May 9, 2000 meeliug.
ID TaskName April2000 J___M.y2ooo I June2OOo I Ju,y2ooo I ^.gn~t2~ J_S_eptember2000
19 Phase II - Cai6 Cabling & Phone Lines ~-- Thu 06108 ~ ~ Fit 07107
20 - ~ist o~Vendor Suppod Numbe,s i~ ~CS - ~ Thu 06108 ~ Town ol Soulhold
21 Provide Required Staff to Cabling & Phone Companies as ne~ ~ Thu 06108 ACS Networking Services
22 Recable of Town Hall Thu 06/08 ~ Cabling Company
23 R~able o~ Remote Sites Thu 06~22 ~ Cabling Company
24 Phone Lines Inslallalion for WAN Mort 06126 ~ Telephone Co.any
25 -o,~;;~ipment'fgr-P~as; iii & ~.;; i~ .... Thu 06/22 ~ AC~ Ne~orking Se~lce,
26 Accept Delive~ off Equipment for Phase III & Phase IV { Mort 06126 ~ Town of Soulhold
27 Stalus Re~.~o T%w~ ~omput;; ~om~i~e% ......... ~ F,J 07~07 ~ ACS Ne~orkl~g S.~ices
Progress Rolled Up Milestone ~ .~ Project Su~ma~ ::::::::::::::::::::::::::::::::::::::::::::::::::
Milestone ~ Rolled Up Progress
Summa~ ~ Split ~ ............................. ~
Sou~old, NY -- Ne~ork Analysis Addendum D -- Page 2 of 4
TaskName
Town of Southold, NY
Network Project
Chart is based on lite Town Board approval of project al lhe May 9, 2000 meeting.
Server & LAN Installation
Travel lo Town of Southold
Provide Required Start to ACS as needed
Provide Department Heads Schedule
Invent op/, inspect, unbox all computer equipment
Install new Switch in Computer Room
Relocate Hubs from old Computer Room to new
Insla# new Hubs and Routers at all Sites
Test and Verify LAN & WAN Operations
Setup, Install, & Configure NT Server
Establish and Test e-mail & Internet Connections
Setup, Install, & Configure Desktop PCs
Install & Configure Network Cards in Targeted Printers
Change ot e-mail address on Town Web Site
Travel from Town of Southold
Report to Town Computer Committee
Item Listing for Phase IV
April 2000
May 2000
June 2000 I July 2000 I August 2000
September 2000
Mon 07110 ~ Fri 07121
Mon §7/10 9 ACS Netwolking Services
Tue ~71tI ~ Town:of Southold
Tue 07111 ~ ACS Networking Services
Tue~7111 0 ACS Networking Services
Tue 07111 ~ ACS Networking Services
Tue07111 I ACS Networking Services
Wed 07112 0 ACS Networking Services
Wed 07112 ~ ACS NetwOrking Services
wed 07112 ~ ACS Netw~arklng Services
F!107/14 ~ ACS Networking Services
i
Wed 07112 ~ ACS I~etwork ng Serv cos
Thu 07/20 ~ ACS Networking Services
Mon 07117 9 Town of Southold
Fri 07/21 ~ ACS Networking Service~
Mon 07124 ~ ACS Networking Services
Mon 08!07 ~ Town o! Southold
Progress I Rolled Up Milestone <i> Project Summary
Mileslone · Rolled Up Progress
S.mm. y sp,t .............................
Southold, NY -~ Network Analysis Addendum D -- Page 3 of 4
Town of Southold, NY
Network Project
Chad is based on lhe Town Board approval of project al lhe May 9, 2000 meeting.
ID Task Name .__ April 2000 7' May 2000 I June 2000 ] July 2000 ]_ August 2000 I September 2000
48 Phase IV - Remote Office Connectivity Moil 0gl07 W Fri 08111
49 Travel to Town o! Southold Moo 08!07 8 ACS Networking Services
50 Provide Required Slaff to ACS as needed Tue 0~108 [] Town of SoUthold
51 Provide Department Heads Schedule Tue 08100 I ACS Networking Services
52 Configure Remote PCs for Connectivity to Town Hall Tue 0810g ~ ACS Networlking Services
53 Configure Remote Printers for Remote Printing Tue 0~100 Q ACS Networking Services
54 Travel from Town of Southold .................. i Fri 08111 D ACS Netwmking Services
55
56 Status Report to Town Computer Commitle~ .........
Mon
00114
ACS
Networking
Services
57
58 Action Item Listing for Phase V Moo 08128 D town of Southold
60 Phase V - Follow up Visit i Mon 08~28 W Fri 09101
61 Travel to Town of Southold~ i Mon 0BI28 ~ ACS Networking Se
62 Provide Required Staff to ACS as ne~ed~e-d~ ......... i Tue 06129 ~ Town of Southolc
63 Cleanup of any unsolved issues i Tue 00128 ~ ACS Networking
64 Travel from Town of Southold ; Fr109101 ~] ACS Networking
66 Status Repod to Town Computer Commiltee i ~ Tue 09100 ~] ACS Networkl
Progress Rolled Up Milestone '; , Project Summary [~::~t ............................................... I,~..
Milestone · Rolled Up Progress
Summary ~ Split
Southold, NY -- Network Analysis Addendum D -- Page 4 of 4
A C
NETWORKING SERVICES PRICE QUOTATION
DATE:
CLIENT:
CONTACT:
01 May, 2000
Town of Southold, NY
Town Contact
Phone # 631-765-3LX3LX
Fax # 631-765-YYYY
PROPOSED BY:
DESCRIPTION
PRICE QUOTE:
Jim Nelson
ACS Enterprise Solutions, Inc.
Phone # 320-257-1404 Fax # 320-257-1478
Network Services Telephone or Onsite Assistance
7,7Z Hours at $145/hr or $??,000.00
ACS offers a wide range of Network Services and each of our clients'
needs differ. Services are in the form of telephone consultation or
onsite assistance. Please refer to the attached feature sheet for a
sampling of services we are able to offer.
Travel charges not included. This quote expires after 60 days.
APPROVAL:
NAME:
(Signed)
DATE:
TITLE:
P.O. #:
Fax Form back to: Jim Nelson - ACS Fax # 320-257-1478 -or- 320-255-9986
**ACS Enterprise Solutions, Inc. * P.O. Box 548 * Waite Park, MN 56387-0548**
ACS APPROVALS
KL DATE:
DATE:
SDM DATE:
Southold. NY - Network Analysis Addendum E - Page lof I
ACS State and Local Government Solutions
The value of our networkhtg
services is our knowledge
of government systems that
has been the hallmark of
ACS since 1974. Service
to governntent ix our
bushtess.
Networking Services
Service Definition
Networks provide thc vital link that maintains, manages and
transports critical information. Government information networks
have unique and complex integration issues that require a
diversity, of implementation models to support different business
functions. They require flexible service components that can be
scaled to adapt as technology changes. ACS delivers a full suite of
network services to provide reliable and secure connectivity from
desktop, to server, to system, and mainframe operations. Our
services include: evaluation and planning, requirements analysis,
network design (LANs, WANs), integration and implementation
services, security and communication protocols, firewall/securiW/
lntemet access solutions, and support services.
ACS' Solution
ACS delivers a comprehensive suite of networking services for
state, county, and city government that provide reliable and secure
connectivity from desktop, to server, to system, and mainframe
operations with the following benefits:
· Minimized transition time from oki to new nem'ork through
c~refitl planning providing minimal dis~tption qf ongoing
· Higher upthne and better net~vork availabiliO'
· Long-term, vc'alable solution
· h!/brmation flow and data processing speeds brought up to
optimal perfi)rmance levels
Benefits of ACS
ACS is one of the largest providers of government services in the
nation with over 200 office locations nationwide. We have been in
the business of helping government help people for nearly 30
years. ACS has an in-depth understanding of the government
arena and the requirements that must be fulfilled for public
servants to faithfully meet the demands of their professions. We
have delivered projects ranging from single-site LANs, to
government-wide multi-platform WAN implementations. With
years of experience in every imaginable network environment and
with strategic alliances with best-in-class hardware and
software vendors, ACS provides an unprecedented
array of top-performance products and services to
meet state and local government project and
resource requirements.
A C
Networking Services
Service Functions and Specifications
Internetworking/ Bddges o routers · concentrators · High Speed LAN FOOl * Fast Ethernet · Gigabit Ethernet
WANs hubs · Frame Relay Access Devices Technologies · CSU/DSU · PBX's - XDSL
(FRADS)
LANs Ethernet · Token-Ring · A(lapters · Internet & Infrastructure design · TCP/IP Software
Switches/Hubs · Wiraiess LANs Intranet ,, Internet Service Provider ,, Web
Site/Content Management ° JAVA
Switched Virtual Local and wide area connection using high- Data Leased line and dial up modems ·
Networking speed switched virtual networking for on- Communications Digital access devices multiplexem ·
deman(t connectivity of bandwidth intensive Remote controls ,, Transceivers and
applications repeaters .. Communications software
Network Applications supporting multivendor Remote Dial up for mobile users ·Intemet ·
Management environments including: AIX/6000, OS/2, Access ISDN · Wireless Communications ° IP
Software HP-UX, Solads, Sun OS, PC-DOS, MS- based videoconferencing
DOS, and Windows systems
Features/Services Available
· Network installation and training
· Net~vork integration
· Toll-free telephone and modem support
Technical Facts
· Government network specialists
· Performance and capacity planning
· Project management
Consulting sero'ices
A C S
Corporate Headquarters * 2828 ?V'orth Haskell .4¥enue ,, Dallas. TX 75204 * ,vw,v.acs-enterprisesolution.com
Government Infbrmation Services * 2901 Third Street South · Waite Park. ),IN 56387
(800) 800-8235
IT Consulting · Help Desk Services and Training · Technology Outsourcing · Strategic Planning · Applications Support