HomeMy WebLinkAbout2011 Passport Application Acceptance Program Exit Questionnaire2
Passport Application Acceptance Program
Acceptance Facility Exit Questionnaire
1. Your Name and Title
Elizabeth A. Neville, Southold Town Clerk
D~e 7/29/2011
2. Acceptance Facility Name and Address
$outhold Town Clerk's Office mailing address: PO Box 1179
Southold Town Hall Southold, NY 11971
53095 Main Road, $outhold, NY 11971
3. Approximately how long has your facility accepted passport applications? May 9, 2001
4. About how many applications do you accept per year? 75
5. Please list and rank (A = first/most important) the reasons your facility participated in the
Program.
A. Providing a convenient local service to constitutents
B. Avoid constituents travelling 20 miles to nearest acceptance facility
C.
6. Why are you discontinuing participation in the Program?
Unable to meet new regulations requiring separation of clerks duties and separate
office space between issuance of birth certificates and acceptance of passport
applications.
7. During your time in the Program, how would you rate the following:
Good
A. Passport Agent's Reference Guide (PARG)... X
B. Web-Based Training .............................. X
C. In-Person ~Training by Passport Agency ....... ×
D. Newsletters ........................................ X
Fair Poor N/A
8. Please use reverse for additional comments.
Please retum to:
National Customer Service Manager
Passport Services, 3rd Floor
2100 Pennsylvania Ave., NW
Washington, DC 20037-3202
CA/PPT/FO/CS-06/06/08
United States Department of State
Washington, D.C. 200037
Bureau of Consular Affairs
Passport Services
Office of Field Operations
Customer Service Division
July 19, 2011
Elizabeth A. Neville, Town Clerk
Southold Town Clerk
53095 Main Road, First Floor
Southold, NY 11971
Dear Ms. Neville:
This office was recently notified by the New York Regional Passport Agency that the
Southold Town Clerk has discontinued participation in the Passport Application Acceptance
Program. On behalf of Passport Services, please accept our gratitude for your office's past
provision of passport application acceptance in your community. You and your staff can be
proud of facilitating international travel for U.S. citizens.
As you may know, Passport Services relies on a network of 9000+ acceptance facilities
across the U.S. to make the passport application process convenient and accessible for the
American traveling public. So we may continue to attract highly professional government offices
such as yours to the program, we have one final request that begs your assistance.
We need to know how the program worked - or didn't work - with your facility's primary
mission/services. If you would complete and return the enclosed, brief questionnaire, we would
be most appreciative. A self-addressed return envelope is also provided for your convenience.
Again, thank you for your past service, and we look forward to receiving your feedback
on how the Program meshed with your other services and any suggestions you might have for its
enhancement.
gerely,
Nancy&. Pace
National Customer Service Manager
Passport Services
cc: K. Foss & D. Kamenshine, CSM Office - New York Regional Passport Agency
K. Wheeler - Stanley Associates
National Customer Service Mana§er
Passport Services, 3rd Floor
2100 Pennsylvania Avenue NW
Washin§ton, DC 20037