Loading...
HomeMy WebLinkAboutIntroduction Letter October 28, 2009 Town of Southold Attn: Ms. Betty Neville 53095 Main Road Southold, NY 11971 RE: Municity Installation Process Dear Betty: Congratulations on your decision to purchase a Municity Integrated Parcel Management Solution from General Code. We are confident your new system will produce dramatic, positive and cost effective results. Your Municity project includes an on-site process review, which will provide an opportunity for me to understand how you currently conduct business. The implementation of a Municity system typically requires Municipalities to modify some procedures so the process review will help me to guide you in integrating Municity into your daily functions. I would like to schedule this process review as soon as possible so please contact me at your earliest convenience. In order for a Municity project to be successful there is a lot of upfront work that must be completed before the project is ready for implementation. During the process review we will look at how you process permits, manage inspections and complaints, monitor Planning projects and Zoning applications. We will identify documents that you provide to your customers and others. In addition to the process review I will provide you with a Municity workbook. The workbook is an electronic Microsoft Word document and Excel spreadsheet that provides additional information about your existing systems and processes. The completed workbook is a vital source of information that will provide the data needed to pre-load your Municity database. There are a number of things you can start doing in preparation for this project prior to the on-site assessment. ?? Review your hardware and software requirements list (see attached) with your IT professional to insure your site meets these standards. ?? Review the Municity Tech Support Required Conditions document (see attached) with your IT professional and determine if there are any sticking points. ?? Collect hardcopy samples of all of the documents you provide to customers, other departments or agencies. For examples, permits, certificates, form letters, monthly reports and daily fee reports. These samples will need to be submitted with the workbook that will be returned to General Code. ?? Prepare your users by notifying them that the project is underway and that during the preparation process they may be needed to provide or verify data. Once we have gathered all the information needed to pre-populate Municity, General Code’s programming team will begin loading your data. During critical points in the loading of data process we will hold a number of on-line meetings to review the data to insure its accuracy. Depending on the amount of data, availability of individuals and schedules this review period can last from 6-12 weeks. At the completion of all the data reviews we will be ready for the on-site implementation. This is typically a weeklong commitment that begins with the installation of the Municity software on your server and PCs. Following the installation we will work in small groups to train your staff in all of the functions of Municity. It is recommended that during the training period your office be closed to the public or at least have individuals involved in the training be freed from their normal duties so that they can focus on the training. We look forward to this upcoming project and are committed to delivering the highest level of service and value for your investment. I will be in contact shortly to schedule our first meeting. If you have questions or concerns regarding the project at any time please contact me directly at sbrennangeneralcode.com or (800) 836-8834. Thank you. @ Sincerely, Sandy Brennan Municity Project Manager Municity has a number of hardware and software requirements that should be reviewed by your computer specialist. Please confirm that your network meets all of the following requirements and provide the specifics indicated below. Server: CPU Pentium IV 1 GHz or better required If server running only Municity: 2 GB RAM recommended Memory If server running additional applications: increase by 1 GB per additional application Operating System Windows Server 2003 with current service pack Database Engine MS SQL Server 2005 with all SQL tools installed Must be TCP/IP; the network address and sub-net mask must be the same on both the server and Network Protocol the workstations Browser Internet Explorer 6.0 or higher Assume 20,000 pictures from inspections per 1 GB of hard drive space, Hard Drives RAID array recommended NIC For network connectivity UPS/Tape Backup UPS and tape or other backup system to ensure data integrity Software Microsoft Outlook version 2000 SP-3 or better Workstations: CPU Pentium IV or better recommended Memory 512 MB RAM or better - 1GB RAM recommended Operating System Windows XP Professional, Windows Vista Business Must be TCP/IP; the network address and sub-net mask must be the same on both the server and Network Protocol the workstations Browser Internet Explorer 6.0 or later NIC Access to the network server running Municity Monitor 17” monitor or better recommended for optimal viewing Resolution Minimum Screen resolution of 1024x768 Scanner If scanning documents into Municity is required - a scanner that supports TWAIN drivers Software Microsoft Outlook version 2000 SP-3 or better Palm Pilot: The Building Inspector Palm Pilot software will run on Palm III to the latest Tungsten T3 versions. Operating System However a palm device running the Palm OS 5.x software is recommended. The software does not run on Windows CE/Mobile devices. Laptop/Tablet PC: CPU Pentium IV or better recommended Memory 1GB RAM recommended Operating System Windows XP Professional, Windows Vista Business Must be TCP/IP; the network address and sub-net mask must be the same on both the server and Network Connection the laptop - used for synchronization to the main database Browser Internet Explorer 6.0 or later Remote Support: As part of this purchase, the municipality agrees to allow remote access to your Server and Remote Access Desktop system(s) with a minimum of a 56kb modem. If your municipality has broadband Internet service, the preferred access method would be via TCP/IP over the Internet utilizing software such as GoToMeeting or GoToAssist.