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Home My WebLink AboutPark Place Technologies RESOLUTION 2023-282 ADOPTED DOC ID: 18985 THIS IS TO CERTIFY.THAT THE FOLLOWING RESOLUTION NO. 2023-282 WAS ADOPTED AT THE REGULAR MEETING OF THE SOUTHOLD TOWN BOARD ON MARCH 14, 2023: RESOLVED,that the Town Board of the Town of Southold hereby authorizes and directs Supervisor Scott A. Russell to execute the agreement between the Town of Southold and Park Place Technologies for the service maintenance and repair of town servers and related equipment covering the period May 1, 2023 to April 30,2024, subject to the approval of the Town Attorney. Denis Noncarrow Southold Town Clerk RESULT: ADOPTED [UNANIMOUS] MOVER: Greg Doroski, Councilman SECONDER:Brian O. Mealy, Councilman AYES: Nappa, Doroski,Mealy, Doherty, Evans, Russell . . . . . . . . . . . . . . . do i -+� PARD PLACE Schedule For: Town of Southold . . . . . ('•��:�{_�?��u�jE.`�:• • Pricing valid for 30 days from this date: 28-Feb-23 SCHEDULE : 660855-0 . . . . . . . . . . . . . . . . COMPANY: Town of Southold CONTACT: Lloyd Reisnenberg TERM START: 01-May-23 PPT REP: Josephine McMaster j +1.631.7651891 i Iloyd.reisenberg@town.southold.n :I TERMS END: 30-Apr-24 jmcmaster@parkplacetech.co y us i COVERAGE START: 01-May-23 CURRENCY: USD ADDRESS: 53095 Route 25 BILL TO: Town of Southold y- Southold,NY 11971-4642 53095 Route 25 !i United States Southold,NY 11971-4642 r 1 BILL FREQUENCY: Full Term Prepaid SCHEDULE TYPE: Maintenance i United States PAYMENT TERMS: Net 30 AGREEMENT#: ASSET LOCATION:53095 Rte 25, Southold, NY 11971, United States LINE OEM DESCRIPTION SERIAL# SLA QTY START END STATUS TOTAL 1.1 Dell PowerEdge R720 Server-ParkView Support JGW3K02 7x24x4 1 01-May-23 30-Apr-24 New 358.68 ParkView Supported 1.2 ~PPT _ •ParkView Hardware Monitoring'x86 Server 7x24x4 1 _ 01-May-23 30-Apr-24 New Included Misc:JGW3K02 1.3 Dell PowerEdge R630 Server-ParkView Support 7WFFR52 7x24x4 1 01-May-23 30-Apr-24 New 310.08 ParkView Supported 1.4 PPT •ParkView Hardware Monitoring"x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included Misc:7WFFR52 1.5 Dell PowerEdge R720 Server-ParkView Support 9JK87Y1 7x24x4 1 01-May-23 30-Apr-24 New 358.68 ParkView Supported 1.6 PPT •ParkView Hardware Monitoring'x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included Misc:9JK87Y1 1.7 Dell PowerEdge R720 Server-ParkView Support B8VPB42 7x24x4 1 01-May-23 30-Apr-24 New 358.68 ParkView Supported 1.8 PPT •ParkView Hardware Monitoring—x86 Server 7x24x4 1 01-May-23 30-Apr-24. New Included Misc:B8VPB42 1.9 Dell PowerEdge R720xd Server-ParkView Support H3Z3K02 7x24x4 1 01-May-23 30-Apr-24 New 442.44 ParkView Supported 1.10 PPT •ParkView Hardware Monitoring—x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included, Misc:H3Z3K02 1.11 Dell PowerEdge R730xd Server-ParkView Support 9S2GD42 7x24x4 1 01-May-23 30-Apr-24 New 583.68 ParkView Supported 1.12 PPT •ParkView Hardware Monitoring`x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included Misc:9S2GD42 1.13 HP ProLiant ML350 G6 CTO SFF Chassis-ParkView USE148MOHJ 7x24x4 1 01-May-23 30-Apr-24 New 321.24 Support ParkView Supported Park Place Technologies LLC 5910 Landerbrook Drive, Suite 300 Phone:800.931.3366 Page 1 of 7 Registration#:34-1675040 Mayfield Heights, OH 44124 Fax:800.531.6303 United States http://www.parkplacetechnologies.com ��, • DAK PLACE . . . . . . . . . . . Schedule For: Towyn of Southold VIAR . . . . . . . . . . . . • • • Pricing valid for 30 days from this date: 28-Feb-23 SCHEDULE : 660855-0 . . . . . . . . . . . . . . ASSET LOCATION:53095 Rte 25,Southold, NY 11971, United States LINE OEM DESCRIPTION SERIAL# SLA QTY START END STATUS TOTAL 1.14 PPT •ParkView Hardware Monitoring`x86 Server '7x24x4 1 01-May-23 30-Apr-24 New Included _----_-_--__ ^Misc:USE148MOHJ 1.15 Dell PowerEdge R630 Server-ParkView Support 7WFGR52 7x24x4 1 01-May-23 30-Apr-24 New 310.08 ParkView Supported 1.16 PPT •ParkView Hardware Monitoring-x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included Misc:7WFGR52 1.17 Dell PowerEdge R720 Server-ParkView Support GWDRC42 7x24x4 1 01-May-23 30-Apr-24 New 358.68 ParkView Supported 1.18 PPT •ParkView Hardware Monitoring'`x86 Server 7x24x4 1 0.1-May-23 30-Apr-24 New Included Misc:GWDRC42 1.19 Dell PowerEdge R630 Server-ParkView Support 7WFHR52 7x24x4 _ 1 _ 01-May-23 30-Apr-24 New 310.08 ParkView Supported 1.20 v�PPT •ParkView Hardware Monitoring'x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included _Misc:7WFHR52 1.21 Dell �PowerEdge R430Server-ParkView Support - DG2WJH2 7x24x4 1. 01-May-23 30-Apr-24 New 426.24 _..._..._ _.._"... ParkView Supported 1.22 PPT •ParkView Hardware Monitoring"x86 Server 7x24x4 1 01-May-23 30-Apr-24 New Included Misc:DG2WJH2 GRAND.TOTAL: 4,138.56 Tax is not included in this quote, but will be listed on the invoice when applicable. If you are exempt, please provide an exemption certificate to avoid being charged sales tax. Notes:5x9xNBD Price$3,433.92' 660855-0 Page 2 of 7 . . . . . . . . . . . . . . . SARK PL/-ACL • • Schedule For: Town- of Southold !"E'C',-1 N0L0GIES . . . . . .. • • . . . .. . . Pricing valid for 30 days from this,date: 28-Feb-23 SCHEDULE : 660855-0 . . . . . . . . . . . . . . Service Description: first numeral in the SLA abbreviation, ex. 7 x 24 x 4, seven days Park Place Technologies (PPT) shall provide support services, and service 2) Coverage Window(Hours) coordination for the maintenance, repair, and/or up to the replacement of Hours of service coverage during the day that PPT services are delivered, 9, equipment, if applicable, for the equipment listed on Schedule#660855-0 12, or 24 hours. As noted by second set of numeral(s) in the SLA abbreviation, ex. 7 x 24 x 4, 24 hours. Park Place will identify the details relating to the Services in the Schedule for maintenance services, which can be found below.The Schedule will also 3) Response Time identify locations at which the Services will be provided and the equipment '. The period of time that begins when the initial call for service has been serial number(s)that will receive maintenance service. received and acknowledged by the PPT Contact Center. Service tickets are time stamped for such a determination. PPT will use commercially Fees will be invoiced according to the frequency listed on the Schedule. Fees reasonable efforts to respond. The Customer may choose a Response Time that are invoiced more frequently than annually,will;reflect changes that outside of(slower than)the contracted Response Time based on,its own occurred during that period, and.may not occur in equal amounts. business needs. Response time is noted by third set of Alpha/numeric(s) characters in the SLA abbreviation, ek'.7'x 24 x 4,4 hours. What You Can Expect: 4) ParkView Hardware Monitoring PPT will provide and bear both the cost of parts consumed.through normal In the event of a predictive failure, the response time will be within a wear and tear, and the cost of labor required to maintain the equipment listed commercially reasonable effort to respond and'notify the customer of the on the attached schedule or as changed by the Customer for the Term of this impending hardware issue. PPT will schedule a time,to resolve the failure SOW. PPT shall include replacement parts as necessary to.conform with the (still in a predictive state) at a mutually agreed upon day and time between warranty provisions outlined below. Maintenance parts may be new or the customer and PPT. In the event of'an actual failure, PPT will respond refurbished to perform as new. Failed parts containing.proprietary data shall within the contracted Response Time as outlined in the above section 3, remain the Customer's property; all other failed parts shall become Park Place Response.Time. property upon exchange. Please note the Support Level for the contract incident will,commence when In addition to the contracted.level of support as listed.below and in the PPT's personnel has.completed triage and.determined.the-fault is with the Schedule, PPT offers all our customers access.to the PPT Contact Center Help contracted'equipment and not due to any external issue, i.e. Software. Desk, 24 hours a day, 7 days a week, 365 days a year for the purpose of: • General phone support for the covered.hardware Transition to Support: • General phone support for the covered operating system • Opening of a support incident An,Onsite and/or Virtual Audit may be held.to discuss service delivery, • Call status reports discover any possible problems/risks;and formulate an appropriate plan. This Audit shall,be upon mutual agreement between PPT and the Customer. Levels of Support . Work will be performed duri'ng-the service level.hours specified in the 1) Coverage Window(Days) Schedule. Purchase of additional Services may be required, or travel Days of service coverage in a week in which the PPT services are delivered, expenses and time may be invoiced to you, if you require work completed five days.(Monday- Friday), or seven days (Sunday-Saturday).As noted by outside the scope of this SOW. 660855-0 Page 3 of 7 . . . . . . . . . . . . . . . Schedule For: Town of Southold PARK PLACE T F C H`-Q0 L0 G I E_S • • • • • • • • • Pricing valid.for 30 days from this date: 28-Feb-23 SCHEDULE : 660855-0 . . . . . . . . . . . . . . Ramp Up Period: Provide PPT with the serial numbers for all equipment covered:under this SOW, as amended from-time to time. Lack of serial numbers may impact Work under this SOW may require a ramp-up period at the initial stage of PPT's ability to timely respond to a request for,service. coverage for PPT to appropriately spare up at the local stocking facility. Such • Provide PPT with the necessary workspace and access to the equipment ramp-up period will be 30 days for equipment that is located in the.US, listed on the schedule. Canada, or UK; or 45 days for equipment located in all other international • Identify and maintain a technical contact to whom PPT may direct locations. The ramp up period for certain international locations may be general technical information. extended beyond 45 days due to governmental regulations or procedures that • Client is responsible to inform PPT of all solid state(SSD)-and/or self- are beyond the control of PPT. All calls for service made during the Ramp Up encrypting(SED)drives utiliied in the configuration prior to quoting new, Period will be on a reasonable effort only.The Ramp Up Period will also be additions,or renewal maintenance agreements. PPT reserves the right to exclude impacted by the receipt of final configurations if not provided during the quoting SSD/SED drives from maintenance coverage unless they are identified prior to process. quoting. For any SSD and/or SED drive that fail because of'end of use life, PPT reserves the right to charge for the materials expense related'to the replacement. In the event that abreak-fix incident requires firmware support services, PPT will provide reactive firmware support to bring an asset-back to its pre-failure Escalation Procedure: state. If an OEM firmware purchase, deployment, or installation is not part of a. PPT recognizes that teamwork will be essential to resolving any escalating reactive break-fix event, it is not included under the scope of services. PPT will issues that arise during the course of this agreement. Therefore, PPT will replace physical components and assets with hardware that contains work with you to develop and implement solutions.to any problems matching-or latest-compatible firmware revisions to ensure full operability encountered.during.the contract term. If PPT encounters any unusual within the customer's environment. circumstances that prevent normal-service from being performed or service PPT will implement change management as defined in the Exception levels from being met, or experiences.any dissatisfaction or complaints from .contract addendum and/or you, PPT field personnel will immediately escalate the issue to the PPT Management section of this SOW. An executed Operations Manager by the most means and processes available. Purchase Order for additional services will be required before the-scope of this expedient SOW is expanded. Change Management: Please refer to your Schedule (attached)for your scheduled-support. Situations may arise that require the scope of the SOW to change. A-change US Phone: + 1 800-343-4654 can.be requested when.one of-the following-elements,of the SOW requ,ires EMEA& UK Customers: +44 (0) 8082-346735 alteration: SLA, Equipment Removal, Equipment Addition, Equipment Canadian Customers: +1 800-343-4654 Location, or the Billing.Cycle. As these-situations arise, the Customer should APAC Customers: +1 800-343-4654 contact their dedicated account executive to request a contract addendum. Latin America Customers: +1 80.0-343-4654 This addendum will'define the requested;changes and the date on which.the Customer Portal: https:Hcentralpark.parkplacetechnolooies.com/login change willtake effect. Once the.addendum is signed.and accepted, should Customer Responsibilities: the change produce,a billing,impact, PPT will invoice Customer as mutually P agreed. • The Customer is responsible for the security, backup, and reinstallation of This Statement of Work is based upon acceptance within 30 days of this date. their data at all times. PPT accepts no liability for loss of software or data due Changes to components,.service level, or quantities will require adjustments to hardware failure. to the cost above. In that event, a revised SOW will be provided to you. 660855-0 Page 4 of 7 �'* w•� pA� p� . . , Schedule. For: Town of Southold . �' ♦ TEC:HNOLOCiIES _ • _ _ - Pricing.valid for 30 days from this date: 28-Feb-23 SCHEDULE : 660855-0' _ - Additional Services Additional Support Service Details and Support Requirements Park Place Technologies Technical Advice-and Guidance supports, but "TechnicaiAdvice and Guidance" cannot legally distribute said patches or updates as they are the Intellectual Property (IP) of the respective original equipment Software Support Service Details manufacturer. Customers must provide a means of remote connectivity to Park Place Technologies TAG Support is an additional coverage that must be. the array console. Without remote access, Park Place Technologies will have listed in the attached equipment schedule. Park Place Technologies Software limited ability to expedite a resolution. support is a remote-assisted support and should never be considered,a replacement for a standard on-site system administrator. Customers are "Storage Management Base(STORM Base)" required to provide a system or storage administrator as the primary point of Service Description contact. Park Place Technologies will also need to retain an initial snapshot of Park PlaceView Storage Management is an additional coverage that must be the array state to provide a template for recovery assistance. listed*in the attached equipment schedule. ParkView Storage Management"' brings our 30-year Storage expertise and in-house tools to support and Customer Requirements optimize your block and file storage systems. Our managed service, delivered It is the client's responsibility to obtain/maintain patches and utilize in by the-ParkView Enterprise Operations Center(EOC), streamlines IT Storage accordance with the OEM End-User License Agreement(EULA)'or Master operations by simplifying your storage environments' management to provide Software Agreement(MSA). Customers must provide'a means of remote you with 240 monitoring of health and performance, incident management, connectivity to the array console. Without remote access, Park Place provisioning, patching, and optimization. Park Place Technologies (PPT) Technologies will have limited ability to expedite a resolution. shall provide managed.services for the.monitoring of the'.equipment listed on the attached Equipment Schedule. Park Place will identify the details relating TAG Support Options to the Services in.the Schedule for managed,services, which can be found Enhanced Support below.The Schedule will also identify locations at which the equipment TAG Enhanced Supportis designed for hardware support customers, resides and the equipment serial-.number(s).that will receive managed with their own robust system and storage administration team. Enhanced' service. Fees will be invoiced according to the frequency listed on the support provides.a collaborative approach to review and resolve hardware Schedule. Fees that are invoiced:more frequently than.annually,will reflect break/fix issues•surrounding hardware, software, firmware andnetwork changes that occurred,during:that.period, and may not occur in equal connectivity,and compatibility.issues.The customer is.responsible for all onsite amounts. or remote system and storage administration and will provide remote access.to Park Place Technologies team upon request. Level of Support Base Premium Support 0 Enterprise monitoring backed by-the 7x24 EOC TAG Premium Support option is designed for hardware.support customers with 0 Actionable,Alert/•Event Notification a limited or reduced system,and storage administration team. Premium support • Common cause identification is inclusive of Enhanced supportfeatures and expands1he scope,of coverage ,,. Resource References with remedial action steps to include a more hands on approach,to resolving issues within the customers, storage environment.This support level includes remote administration Defined Escalation Procedure assistance, storage performance assessments and support for licensed features. The customer must provide remote access to Park Place Technologies or Park Place Technologies backline-partnersfor adequate problem resolution and any tuning assistance. 660855-0 Page 5 of 7 PAS PLS : . . _Schedule For: Town of Southold s T EC I'a P• OL OGI ES . • • • • • • : Pricing valid for 30 days from this date:28-Feb-23 SCHEDULE : 660855-0• . . . . . . . . . . . `Netsure+-Hardware Maintenance. Network Equipment(NS+) Netsure+ consignment inventory management hardware maintenance, is Park Place Technologies service designed specifically for equipment deemed eligible for this service model. Response time begins once a problem diagnosis has been validated by Park Place's Technical Support.,Hardware Replacement means a fault has been deemed to be a Hardware failure. • Customer shall procure the necessary NetSure+ Spares for its sparing inventory and ship the spares to Park Place. Park Place shall cover the cost of shipping. Park Place shall inspect all such spares upon receipt, enter all pertinent details into its tracking system and store such spares inappropriate stocking locations ' until the spares are dispatched. Park Place shall have no liability for any failure to provide the Services or meet any Service Levels to the extent arising out of Customer's•failure to procure an adequate inventory of NetSure+ Spares. • Customer shall be responsible for procuring the spares/replacement equipment("NetSure+ Spares")-to be dispatched by Park Place when equipment covered under NetSure + malfunctions. • Customer is responsible for replenishing its inventory of NetSure+ Spares throughout the Term of Coverage. • Upon expiration or termination of the Agreement, and:provided that all undisputed Fees have been paid infull, PPT shall return all, unused NetSure+ Spares to Customer. License Transfer-The Customer is responsible to transfer appropriate licenses to the newly replaced hardware. PPT will provide guidance,and support providedby PPT through,this process. Page 6 of 7 660855-0 . . . . . . . . . . . . . . . PARK PLACE = Schedule For: Town, of Southold �' ♦ ?c H f', I C1G?E`er - • .. • Pricing valid for 30 days from this dater 28-Feb-23 SCHEDULE : 660855-0 . . . . . . . This SOW is made pursuant to the parties existing agreement in effect; if non-in effect, the SOW is pursuant to PPT GENERAL TERMS AND CONDITIONS. http://www.parkplacetechnologies.com/customer-service/terms-and-conditions Agreed: Town of Southold By: . er�'c$ Authorized Signature Please return one signed copy of this Statement of Work to: Park Place Technologies LLC 5910 Landerbrook Drive, Suite 300 Mayfield Heights, OH 44124 United States 6608755-0 Page 7 of 7 4�.L kffil MAI Office of the Town Attorney Town of Southold Town Hall Annex, 54375 Route 25 P.O. Box 1179 Southold, New York 11971-0959 Telephone : 631-765-1939 Facsimile: 631-765-6639 MEMORANDUM To: Denis Noncarrow, Town Clerk From: Missy Mirabelli Secretary to the Town Attorney Date: March 20, 2023 Subject: Park Place Technologies- Hardware Agreement With respect to the above-referenced matter, I am enclosing the original Agreement together with the Resolution. if you have any questions regarding the enclosed, please do not hesitate to call me. Thank you. /mm Enclosures cc: Accounting Lloyd Reisenberg